
Cafe Manager
3 weeks ago
Procons Innovations Pvt. Ltd., the official franchise partner of
Amore Gelato & Café – Kochi
, is seeking a
Cafe Manager
to lead our flagship outlet. This is a full-time, on-site leadership role overseeing the day-to-day operations of our premium gelato café.
Key Responsibilities:
- Oversee daily café operations, from opening to closing, ensuring smooth workflows and excellent customer service
- Lead, coach, and motivate a frontline team to maintain high service and hygiene standards
- Manage inventory and stock control, forecasting supplies, minimizing wastage
- Monitor sales performance, identify upselling opportunities, and implement strategies to boost revenue
- Handle customer escalations and ensure guest satisfaction
- Support promotional campaigns, in-store marketing, and product sampling activities
- Maintain POS accuracy, cash management, and daily reporting
- Collaborate with the operations director for staff training and SOP implementation
- Ensure maintenance of café equipment and overall store ambiance
Requirements:
- Bachelor's degree in
Business Administration, Hotel/Retail Management
or related field (preferred) - 3–5 years of experience
in F&B, café, QSR, or retail store management - Strong leadership, team management, and customer service skills
- Proficiency in inventory systems, POS operations, and stock control
- Excellent communication and multitasking skills, ability to perform under pressure
- Flexible to work
, weekends, public holidays, and festivals
Join a
global premium gelato brand
and help us deliver exceptional customer experiences in a growing market.
Apply now:
Send your CV to
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