Key Account Manager

About the Company - Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 3000. Its footprint gives scale to projects and talents. Innovation is part of our DNA, and our diverse community of experts keep anticipating the evolution of commerce worldwide. We provide merchants with a comprehensive and innovative range of services and solutions that eliminate payment complexity and make purchasing quick, seamless and secure for consumers, whatever the sales channel or payment method. Please visit Ingenico | Home

Job Purpose: Responsible for selling Ingenico terminals solutions, and services. He / she will also be responsible for carrying out all necessary duties and work assignment given by leadership to maintain and manage our business efficiently. Would be responsible for hunting new customer / partner accounts to increase our business footprints in the assigned territories / geographies. He / She will be responsible for managing existing clients to support their business with Ingenico offers, help them to grow their business and fulfil their business demands efficiently.

This job requires the Sales Manager to manage the after sales activities including issue resolution, project supervision, outstanding collection, promoting Ingenico offers, arranging customer workshops / meetings / events with the help of other internal teams. This role also involves closing all business negotiations with customer / partners for commercial / service / legal contracts with the help of legal / finance / operations / solutions / project teams.

He/she will be responsible for co-ordination among all associated stakeholders & monitoring their service deliverables to meet Clients’ requirements and Company standards.

Key Responsibilities:
Operating as the lead point of contact for all matters specific to his/her customer accounts
Experience across Acquiring side of Banking Industry or Fintech space.
Managing sales across sectors for payment solution through a value selling approach, seeks out and identifies revenue opportunities, prepares tailored offerings and formal service proposals to potential Customers.
Interacting with all level stakeholders to help clients with new age payment solution & closing deals which add value to the clients as well as Ingenico
Develop salespipeline for sales opportunities with Enterprise clients and convert them into revenue
Increase market share of the organization by studying the market & competition and successfully delivering value for clients as per their business needs
Good negotiation skills & communication skills to interact with demanding clients should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience.
should be able to grow our business by building successful, long-term client relationships
Log and Report on the status of accounts and transactions in the SFDC web portal on time to monitor sales metrics (e.g. quarterly sales results and annual forecasts)
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
Describes competitive advantages of our product & services in the market and how these translate to Customer’s benefits.
Translates Customer’s current and future problems into solutions available through Ingenico solutions & services.
Develops a thorough understanding of assigned Customers and their business environments; to include corporate goals, three to five years plan, financial performance, core businesses, market direction, major competitors, Industry trends, facilities and organizational structure.
Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience
Knows Customer’s key decisionmakers, their personal “wins”, top goals and objectives. Meets with each of these on a regular basis.
Communicates Customer’s product requests and enhancements internally.
Supervise program/ project trackingfor assigned tasks.Ensure that all project activities remain on schedule.
Quickly identifyproject issues or delays and work rapidlyand effectively to resolve them.
Responsible for sales negotiations, proposal making and winning potentialbusiness opportunities
Responsible for Outstanding collections on time and maintain timely payment by clients / customers.
Identify emerging markets and market shifts while being fully aware of new products and competition status.

Education Qualifications:
Any Graduate or Postgraduate (Sales & Marketing)

Experience:
8-10 years of Experience in Sales Management (Fintech/ Banks)

Travels: India, Sri Lanka, Nepal, Bangladesh