Financial Services Account Associate Specialist

Position Type Full time Type Of Hire Experienced relevant combo of work and education Education Desired Bachelor of Commerce Business Are you curious motivated and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us and we believe in being part of a team that is open collaborative entrepreneurial passionate and above all fun About the team The Transfer Agency is a division responsible for Transaction Operations Processing and associated functions of mutual funds for various clients At FIS we provide a service to clients via various channels like Transaction processing Chat etc Customer support may include but not limited to Accounts set up Shareholder data maintenance overall record keeping What you will be doing Performing quality control activities to ensure quality standards are met Adhering to all policies procedure guidelines and divisional operational metrics standards to achieve operational productivity and quality Adhering to all fund company policies and regulatory controls requirement Guiding mentoring peers on complex processes Strong verbal and written communication skills along with active listening Customer focus and adaptability to different personality types Performs analysis of the business goals objectives and needs of the general business environment for appropriate FIS segment division group or line of business Performs research analysis to support business operations and presents findings to manager or project leader Plans designs business processes and make recommendations and changes in order to improve and support business systems and activities and or to deliver greater effectiveness and efficiency Utilizes systems and data to resolve business issues in the most effective and productive manner Identifies and implements best practices and suggests how to improve current practices Develops recommendations to solve problems and issues related to business operations Analyzes and documents business processes and metrics and identifies improvement opportunities Train internal employees on changes to business practices processes or procedures Perform special projects upon request and on occasion Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment What you bring 5 Years of experience from Mutual fund and transfer agency process or Finance Shift time - 2 00 PM to 11 00 PM Ready to work in night shifts 5 days in a week Hybrid model - 3 days in a week Excellent problem solving analytical and decision making skills Strong communication and interpersonal skills Ability to handle client interactions effectively Ability to work independently and collaboratively in a fast-paced dead-line driven environment Excellent knowledge of Customer Services Global mindset Desirable What we offer you A career at FIS is more than just a job It s the change to shape the future of fintech At FIS we offer you A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online please see the Sourcing Model Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company pridepass