It Support Engineer

3 weeks ago

Noida Uttar Pradesh, India Rezo.AI Full time

We are looking for a dynamic and technically proficient IT Support Engineer with hands-on experience in enterprise networking firewall security FortiGate wireless infrastructure access control systems and Office 365 administration This role is critical to ensuring secure reliable and scalable IT operations across the organization Key Responsibilities Provide Tier 1-3 technical support for network security and cloud-related issues Configure manage and troubleshoot FortiGate firewalls including VPNs NAT policies and threat protection Deploy and maintain wireless access points and access controllers to ensure optimal coverage and performance Manage network infrastructure including switches routers and structured cabling Monitor and enhance network security through regular audits and firmware updates Administer Office 365 services including Exchange Online SharePoint Teams and user provisioning Maintain documentation for network configurations firewall rules and cloud service policies Collaborate with internal teams to support IT projects onboarding and system upgrades Monitor system performance and proactively resolve issues to minimize downtime Requirements Bachelor s degree in information technology or computer science Proven work experience as a IT Support Engineer Knowledge of web services API and IP-based protocols Experience with scripting languages such as Perl or Shell Knowledge of computer hardware and networking systems Good time management skills Good interpersonal skills Ability to troubleshoot complex hardware and software issues Excellent written and verbal communication skills Ability to think critically

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