▷ [High Salary] Team Leader Operations

4 weeks ago

Delhi, India IGT Solutions Full time

Role Summary

We are looking for an enthusiastic

Team Leader

at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements

. What You Would Be Doing?
Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics.
Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance.
Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex.
Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction.
Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members.
Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders.
Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time)
Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients.
Qualifications
Education : Graduate in any discipline.
Experience : At least 1 years of experience in Team handling with at least 1 year of experience managing teams.

Skills :
Strong leadership and supervisory abilities.
Excellent written and verbal communication skills in English.
Strong problem-solving and analytical skills.
Ability to handle escalations and complex content issues.
Proficiency in MS Office, particularly Excel.

Whats Expected
Proven ability to manage and lead a high-performing team in a fast-paced environment.
Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions.
Strong communication and relationship-building skills with clients and internal stakeholders.
Ability to work effectively in a 24x7 work environment and manage stretch targets.
6 Days Working
BFSI Mandatory

What Are You Signing Up For?
Competitive salary
Health and wellness programs
Career advancement opportunities
Comprehensive career development programs
Promising career progression within a global company
A dynamic, world-class work culture that values innovation and teamwork

To Apply: 7042379178

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