Team Leader – eCommerce Operations

2 days ago

New Delhi, India Handelnine Global Full time

About Handelnine GlobalHandelnine Global is a fast-growing, fully remote eCommerce company serving customers in over 60 countries across the globe. From high-traffic websites and data-driven merchandising to seamless logistics and customer experience, were building an ecosystem that powers global commerce. Our Mumbai fulfillment center plays a crucial role in delivering excellence and delight to our customers, and were now looking to strengthen this backbone of our operations.Handelnine Global requires a Team Leader- eCommerce Operations, for our E-commerce division.We run e-commerce sites across multiple categories, in India, the United Kingdom, European Union, Australia, Singapore & Canada - with more Global sites coming up.The Team Leader will be responsible for managing a small team of operations executives and ensuring smooth daily operations, while driving process improvements and efficiency.Responsibilities include:- Lead and mentor a team of executives handling daily purchasing and order fulfillment tasks. - Allocate and monitor daily workloads to ensure timely completion of tasks. - Purchase products online based on orders received, as displayed in our internal software, while guiding the team to follow best practices. - Track, manage, and update all purchase and order data accurately in Excel/Google Sheets. - Identify efficient and reliable vendor websites, optimizing purchase costs and delivery timelines. - Analyze weekly KPI reports, highlighting: - Purchase mapping - Missing purchases - Delivery delays - Team performance metrics - Process improvement opportunities - Conduct regular team reviews and training sessions to improve accuracy, speed, and decision-making. - Coordinate with cross-functional teams to manage escalations promptly. - Monitor and ensure adherence to all operational KPIs, including delivery timelines, sourcing efficiency, and team productivity. - Propose and implement long-term process improvements to enhance efficiency and reduce operational issues. - Report progress, challenges, and solutions directly to the Operations Manager.Ideal Candidate Profile:- 3 to 5 years of experience in eCommerce operations, purchasing, or a similar role, with at least 1 year in a supervisory/team leader role. - Strong team management and leadership skills with the ability to coach, mentor, and motivate team members. - Proficiency in Microsoft Excel/Google Sheets, including: - VLOOKUP & HLOOKUP - Pivot Tables - IF conditions, SUMIFS, COUNTIFS, and other advanced formulas - Data filtering and consolidation - Strong analytical and problem-solving skills; ability to make data-driven decisions. - Excellent organizational and time-management skills with the ability to prioritize tasks effectively. - Comfortable working in a fast-paced, high-pressure, team-oriented environment. - Graduate in any discipline. - Prior experience in global eCommerce operations. - Experience with sourcing, vendor negotiations, and cost optimization. - Ability to multitask and manage escalations efficiently. - Strong verbal and written communication skills. - A proactive mindset with ownership of processes and outcomes

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