Operations Manager – Offline Campuses

1 week ago

Malappuram KL IN EDUPORT ACADEMY PRIVATE LIMITED Full time

About the Role Eduport is seeking a dynamic and experienced Operations Manager to oversee and optimize the day-to-day operations of our offline campuses across Kerala This role demands a proactive leader skilled at managing multiple locations simultaneously ensuring seamless coordination between academics infrastructure and support services If you have a background managing multi-site operations such as in hospitality or education and thrive on hands-on problem-solving with a focus on quality and efficiency this is the role for you You will be responsible for driving operational excellence enforcing quality standards and enhancing the overall offline learning experience by working closely with on-ground teams and stakeholders Key Responsibilities Lead end-to-end operations across multiple offline campuses ensuring smooth functioning of academics infrastructure and support services Monitor campus performance regularly and identify opportunities for process improvement and quality enhancement Conduct root cause analysis of recurring operational challenges and implement sustainable solutions Develop and enforce SOPs quality frameworks and compliance measures to maintain consistency across locations Coordinate closely with academic heads operations teams vendors and other stakeholders to ensure alignment and timely execution Plan and manage travel across Calicut Malappuram and Thrissur districts to provide on-site support and audits as needed Prepare detailed reports and insights for senior management to drive strategic decisions Manage vendor relationships and service contracts related to campus operations Foster a culture of accountability continuous improvement and customer-centric service delivery Requirements Minimum 3 years of proven experience in multi-location operations management preferably in hospitality education or similar service industries Strong organizational and leadership skills with a track record of managing teams across multiple sites Excellent problem-solving skills with a systemic approach to both immediate fixes and long-term prevention Outstanding communication and interpersonal skills to liaise effectively with diverse teams and external vendors Willingness and ability to travel regularly between campuses Experience in implementing SOPs quality assurance processes and operational audits Proactive detail-oriented and capable of working independently with minimal supervision Please DO NOT apply if Your experience is limited to single-location operations or online-only roles You are unwilling to travel regularly across multiple campuses You lack on-ground coordination experience involving multi-stakeholder environments Salary Competitive based on experience and fit Apply only if you meet the above criteria and are passionate about driving operational excellence across offline education campuses Job Types Full-time Permanent Pay 18 422 29 - 51 988 53 per month Experience Operations management 2 years Required Willingness to travel 25 Required Work Location In person

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