Team Leader
4 weeks ago
Job Title: Team Leader - Customer Service (Inbound Voice Process, B2C) Work Location: Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager - Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management • Lead, coach, and manage a team of 10+ customer service associates. • Monitor daily performance, ensure adherence to schedules, and manage workforce planning. • Conduct performance reviews, one-on-one discussions, and team huddles. Customer Service Delivery • Ensure timely and professional resolution of inbound customer queries and complaints. • Handle escalations and ensure first call resolution (FCR). • Maintain key SLAs including AHT, CSAT, NPS, and quality scores. Performance & Reporting • Track and analyze team performance against KPIs. • Prepare daily/weekly/monthly MIS and share insights with management. • Identify improvement areas and implement corrective measures. Process Excellence & Compliance • Ensure process adherence, quality standards, and compliance with company policies. • Collaborate with training and quality teams to upskill team members. • Drive continuous improvement initiatives to enhance customer experience. Employee Engagement & Development • Support hiring, onboarding, and training of new associates. • Motivate team members through recognition programs and engagement activities. • Develop high-potential employees for future leadership roles. Key Skills & Competencies: • Strong leadership and team-handling ability (20+ associates). • Excellent communication and interpersonal skills. • Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage. • Problem-solving and conflict management skills. • Proficiency in MS Excel, MIS reporting, and call center tools/CRM. Qualifications & Experience: • Graduate in any discipline. • 4-7 years of experience in customer service (Inbound Voice, B2C). • Minimum 1-2 years of experience in team handling (30+ members). • Exposure to BPO / BFSI / Telecom / E-commerce industries preferred. Interested candidates are invited to share their CV via WhatsApp at or email at . Please include the following details in your application: - Name - Phone number - Total experience - Current CTC - Notice period - Date of Birth - Languages spoken Let's connect and build something amazing together
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Team Leader
1 week ago
Kadavanthara, Kochi, Kerala, India Abe Educational Services Full time ₹ 3,25,000 - ₹ 4,00,000 per yearAbe services is one of the most reliable and trusted overseas educational consultancy in India accredited with an AAERI membership with its head office in Cochin. Since 2008, Abe services has established a proven track with helping students achieving their dream of studying abroad.We are looking for a result driven Team leader to be responsible for...
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Design Team Leader
11 hours ago
Kochi, India Al Abbar Group Full timeAbout Al Abbar GroupWe are Al Abbar Group, a global leader in façade solutions with over 50 years of expertise in designing, engineering, manufacturing, and installing architectural envelopes worldwide. Headquartered in Dubai, and supported by design offices in Dubai, Manila, Mumbai, and Chennai, Al Abbar has a strong presence across the Middle East, Asia,...
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Design Team Leader
19 hours ago
kochi, India Al Abbar Group Full timeAbout Al Abbar GroupWe are Al Abbar Group, a global leader in façade solutions with over 50 years of expertise in designing, engineering, manufacturing, and installing architectural envelopes worldwide. Headquartered in Dubai, and supported by design offices in Dubai, Manila, Mumbai, and Chennai, Al Abbar has a strong presence across the Middle East, Asia,...
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Design Team Leader
1 day ago
Kochi, India Al Abbar Group Full timeAbout Al Abbar GroupWe are Al Abbar Group, a global leader in façade solutions with over 50 years of expertise in designing, engineering, manufacturing, and installing architectural envelopes worldwide. Headquartered in Dubai, and supported by design offices in Dubai, Manila, Mumbai, and Chennai, Al Abbar has a strong presence across the Middle East, Asia,...
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Team Leader
1 week ago
Kadavanthara, Kochi, Kerala, India Palal Motors Full time ₹ 2,50,000 - ₹ 3,00,000 per yearIf you are interested, Kindly share your updated CV to or to Job Summary:We are looking for a dynamic and results-driven Sales Team Leader to manage and motivate the sales team in achieving monthly and annual sales targets. The ideal candidate will have experience in the two-wheeler automobile industry, excellent leadership qualities, and strong customer...
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Design Team Leader
17 hours ago
Kochi, India Al Abbar Group Full timeAbout Al Abbar GroupWe are Al Abbar Group, a global leader in façade solutions with over 50 years of expertise in designing, engineering, manufacturing, and installing architectural envelopes worldwide. Headquartered in Dubai, and supported by design offices in Dubai, Manila, Mumbai, and Chennai, Al Abbar has a strong presence across the Middle East, Asia,...
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Design Team Leader
17 hours ago
Kochi, India Al Abbar Group Full timeAbout Al Abbar Group We are Al Abbar Group, a global leader in façade solutions with over 50 years of expertise in designing, engineering, manufacturing, and installing architectural envelopes worldwide. Headquartered in Dubai, and supported by design offices in Dubai, Manila, Mumbai, and Chennai, Al Abbar has a strong presence across the Middle East, Asia,...
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Sales Team Leader
4 days ago
Nettoor, Kochi, Kerala, India Sree Gokulam Motors & Services Pvt Ltd Full time ₹ 4,20,000 per yearTeam Leader – SalesSree Gokulam Motors & Services Pvt. Ltd.Location: Multiple locations across KeralaJob Type: Full-timeWe're hiring an experienced Sales Team Leader to drive the launch of the all-new Tata Sierra.Responsibilities:Lead and motivate the sales team to achieve targetsPromote Tata Passenger Vehicles and ensure customer satisfactionManage team...
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Sales Team Leader
4 days ago
Kaloor, Kochi, Kerala, India SPECTRUM SOLAR POWER Full time ₹ 1,80,000 - ₹ 2,76,000 per yearTelesales Team Leader – Spectrum Solar Power (Kochi Office)Spectrum Solar Power is looking for an experienced Telesales Team Leader to join our Kochi team.Responsibilities:Lead, guide, and motivate the telesales team to achieve sales targets.Support team members in improving performance and customer engagement.Make outbound calls to potential customers...
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Team Leader
6 days ago
Kadavanthara, Kochi, Kerala, India SPECTRUM SOLAR POWER Full time ₹ 2,64,000 per yearTelesales Team LeaderLocation: Kochi, KeralaDepartment: Sales / TelesalesReports to: Sales Manager / Head of SalesKey ResponsibilitiesLead, mentor, and manage a team of telesales/tele-calling agents to meet / exceed monthly & quarterly sales targets.Assign sales quotas, set daily / weekly / monthly goals.Monitor team performance via KPIs (call volume,...
