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System Administrator

4 weeks ago


Mumbai, Maharashtra, India CIEL HR Full time

Hi We Have openings for System Administrator Please find the JD BelowRequired SkillsLocation Mumbai Andheri EastClient UK Based Minimum 3 years of working experience Strong technical knowledge and experience of all IT Infrastructure switches access points cabling office M365 G Suite Experience of working with Windows Server environments Active Directory DHCP DNS Proxy Windows Server Proven track record in a desktop technical support environment Excellent technical skills around end user and server technologies Working knowledge of ITIL framework Reporting Good understanding of IT Infrastructure - Servers OS Networking Security protocols IIS etc Strong customer service skills Proficiency with a Windows and MAC computers Strong work ethic with good time management and the ability to work with diverse teams and lead meetings Willingness to learn and adopt new technology skillsets Excellent communication skills written and oral Must be a team-playerResponsibilities Provides proactive services and support for end user problems request and server level - AD DHCP DNS Proxy core services etc Office 365 M365 GSuite management configuration and troubleshooting Install make changes and repair computer hardware and software Network Wi-Fi router Aps cabling firmware upgrade configuration Troubleshooting on Application Support Printer VPN MS Windows Office Desktops Laptops MAC Peripherals and Networking etc Reporting daily weekly monthly and on demand reporting Perform Life Cycle of Incident Management Process starting with Incident Logging to Call Closure and customer satisfaction survey Create and manage best practice documents and procedures to provide uniform Update Knowledge base and Standard Operating Procedures Follow-up update ticket for every call to ensure timely closure Call ownership drive to resolution and communication with customer Telephonic remote walk-in support to End Users and co-ordination with Vendors and other teams Proactive monitoring environment Perform documentedIntrested candidate share your CV to monisha sk cielhr com