Only 24h Left: Lead Assistant Manager

7 days ago


Pune, Maharashtra, India EXL IT service management Full time
Job Description

. Candidate with minimum of 10 to 15 yrs of core experience in running and managing IT Operations including IT Service/Incident Management on ITIL Framework . Good knowledge of Desktop / Laptop troubleshooting . Had managed large scale (1000+ desktops) ODCs / global multi site / multi technology hybrid mission critical networks - Data / Voice / Video technologies . Has exposure to and worked on LAN, WAN . Had worked in 24x7 support environment and works comfortably in Global teams. . Experience in Service Delivery and managing SLA's. . Successfully managed the IT operations with a team of 10 to 15 multi skill IT staff. . Functional experience includes Infrastructure Management, Escalations management, Team Management, Vendor Management, Inventory Management, Incident management, Change Management, Problem Management . Prepares high level activity and progress reports and presents to Senior Management. . Critical Incident Handling and Project reporting to the senior management (Daily, Weekly and Monthly). . Adherence of corporate policies and to ensure systems and process compliance. . Should be able to communicate and manage key stakeholders (internal/external) . Implement the accepted and standardized licensing and software policy, and monitoring and security measures. . Managing the compliance of the endpoints . Should be able to drive and work on the Global Projects . Should be able to handle internal and external audits (like PCI DSS, ISO 27001, SOX, etc.) . Ability of identify the core issues and drive SIPs

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