IT Support Engineer

Job Description – IT Support Engineer Basic Details · Title: IT Support Engineer / IT Support Specialist · Experience Range: 3–5 years · Location: Bhopal or Pune, India · Work Mode: Hybrid (onsite presence required as per business needs) · Company: LatentBridge About LatentBridge LatentBridge is a leading AI-powered business automation company helping enterprises streamline complex, high-volume processes using intelligent automation, document processing, and decision orchestration. We are expanding our India operations and seeking a skilled IT Support Engineer to strengthen our internal IT infrastructure and user support. Key Responsibilities · Provide Level 1 & Level 2 technical support to employees for hardware, software, and network issues. · Manage and resolve IT tickets within defined SLAs through the internal ticketing system. · Install, configure, and maintain laptops, desktops, printers, and meeting-room equipment. · Support and maintain local network infrastructure: switches, routers, Wi-Fi, VPN, and firewalls. · Perform MS365 administration, including user account provisioning, license management, mailbox support, security configurations, and Teams/SharePoint support. · Handle user onboarding/offboarding including device setup, account creation, and access provisioning. · Maintain IT asset inventory and documentation. · Apply software updates, OS patches, and help enforce IT security policies. · Work with external vendors for hardware repairs, purchase, warranty claims, etc. · Provide basic IT training to employees and create/update IT SOPs and knowledge base documentation. · Support implementation and management of MDM solutions (good to have). · Potential future involvement in Microsoft Intune setup/administration as part of MDM strategy (not mandatory but beneficial). · Participate in after-hours support when required for critical needs. Skills & Qualifications · Bachelor’s degree in Computer Science, Information Technology, Electronics, or equivalent experience. · 3–5 years of experience in IT Support / Helpdesk / Desktop Support roles. · Strong technical knowledge of Windows OS, basic macOS & Linux troubleshooting. · Hands-on experience with Microsoft 365 (MS365) administration—user management, licenses, security policies, Exchange/SharePoint/Teams administration. · Good understanding of networking fundamentals (TCP/IP, DNS, DHCP), VPN technologies, and firewalls. · Experience with Active Directory, group policies, and identity management. · Familiarity with device management / MDM tools is a plus (e.g., Intune, Workspace One, MobileIron). · Knowledge of Microsoft Intune concepts (even basic exposure) is an advantage as the company may adopt Intune in future. · Experience with ticketing systems and ITSM practices. · Strong communication, problem-solving, and customer service skills. · Certifications (good to have): Microsoft 365 certifications, CompTIA A+, CCNA, ITIL. What We Offer · Opportunity to work with a fast-growing, AI-first global team. · Exposure to modern IT environments—including cloud, security, and enterprise productivity tools. · Growth and learning opportunities, including certifications and training. · Collaborative and inclusive culture focused on innovation and ownership. · Competitive compensation and benefits. Why Join LatentBridge? · Influence and strengthen the internal IT backbone of a growing tech company. · Work with modern tools and evolving IT practices such as cloud administration and future MDM initiatives. · Join high-performance teams in Bhopal and Pune that value integrity, learning, and innovation. Please share your CV at kaushalraj.choudhary@latentbridge.com with Subject - IT Support Engineer, Pune. Thanks & Regards, Kaushal Choudhary Sr. Executive Operation & Administration LatentBridge Private Limited +91-9604547532