Restaurant & Banquet Manager

5 days ago

Surat, India Pavasiya Hospitality LLP Full time

Job Description Key Responsibilities Restaurant Operations - Oversee day-to-day restaurant floor operations, ensuring smooth service and high service standards. - Manage staffing levels, scheduling, and labor costs to meet business needs. - Monitor food and beverage quality, presentation, and consistency. - Ensure compliance with health, safety, and sanitation regulations. - Handle guest complaints and resolve issues promptly and professionally. Banquet & Event Management - Coordinate and execute all banquet functions, including weddings, corporate events, social gatherings, and special occasions. - Work with clients during planning phases to understand event needs, menus, audiovisual requirements, timelines, and seating arrangements. - Create and distribute event orders (BEOs) to relevant departments. - Supervise banquet setup, service, and breakdown to ensure flawless execution. - Collaborate with the culinary team to plan menus, tastings, and event logistics. Staff Leadership & Training - Recruit, train, and mentor restaurant and banquet staff. - Conduct pre-shift briefings, performance evaluations, and ongoing coaching. - Promote teamwork, communication, and a positive work culture. - Ensure staff follow service standards and brand guidelines. Financial & Administrative Duties - Monitor budgets, revenue streams, and cost controls for both restaurant and banquet operations. - Track inventory, order supplies, and manage vendor relationships. - Analyze sales data and implement strategies to improve profitability. - Prepare reports for senior management on financial performance and operational improvements. Customer Experience & Quality Assurance - Maintain exceptional guest satisfaction levels by monitoring feedback and implementing improvements. - Oversee ambiance, cleanliness, and presentation of restaurant and banquet spaces. - Develop and update service SOPs to enhance operational consistency. Skills & Qualifications Required - Proven experience in restaurant, banquet, or hospitality management. - Strong leadership, communication, and organizational skills. - Knowledge of food & beverage operations and event planning. - Ability to work under pressure and manage multiple events simultaneously. - Proficiency in POS systems, banquet management software, and scheduling tools. Preferred - Hospitality management degree or similar certification. - Experience in hotels, luxury dining, or large-scale banquet facilities. - Knowledge of budgeting, forecasting, and financial reporting. Working Conditions - Flexible schedule; requires evenings, weekends, and holidays. - Extended periods of standing, walking, and event oversight. - Fast-paced environment with frequent client and staff interaction. Spotlight - Cafeteria, Free meal, Health insurance

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