▷ [Apply Now] Executive - Customer Engagement & Experience

4 days ago


Jamnagar, India Smytten Full time

An individual who embodies a people-first attitude is ready to be the face of the organization to our customers and can efficiently handle customer complaints and queries The ideal candidate should be proactive an initiator and a team player Department Customer Engagement and ExperienceJob Type FullTime Work from Office Location AhmedabadExperience 0 to 1 yearsROLES AND RESPONSIBILITIES Customer Complaints Queries Handle customer complaints and queries in the best possible manner ensuring satisfaction Team Contribution Contribute to team efforts by accomplishing related tasks as needed Query Resolution Ensure that queries are resolved promptly and efficiently Value Addition Provide insights and feedback to add value to the department and organization Efficiency Maintain quality and quantity while being efficient in meeting targets SKILLS AND EXPERIENCE Graduate degree in any field minimum MBA preferred Experience or freshers with internship experience in customer service supply chain in luxury hospitality or FMCG industry Communication Skills Excellent verbal and written communication skills MS Excel Proficiency at a standard level Strong command of the English language Ability to analyze issues and find effective solutions High level of patience in dealing with customer issues Ability to work well within a team environment Takes initiative and is proactive in problem-solving



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