Production Support Engineer
5 hours ago
Job Description Role Overview We are seeking a Production Support Engineer with 2-4 years of relevant experience. This role involves providing end-to-end product support. Key Responsibilities Stay updated on product developments, known issues, user feedback, Facctum Products and Supported integration. Proactively identify and address outages or critical issues, Ensuring timely communication with engineers and managers. Debugging and Troubleshooting: Analyze, debug, and resolve production issues by investigating application logs, API interactions, and system performance metrics. Work in a rotating 24/7 shift schedule, including weekends and holidays, to ensure seamless production operations. Provide on-call support as needed to address critical issues. Test and validate APIs using tools like Postman or Swagger, ensuring endpoints are functioning as expected. Working closely with product development, engineering, and other cross-functional teams to resolve issues. Support root cause analysis and implement preventive measures. Handle support requests using ticketing tools like Zendesk, ensuring timely resolution within agreed SLAs and accurate documentation of issues. Manage support queues daily to meet SLAs and maintain high customer satisfaction Draft professional emails and effectively communicate with customers and internal teams to provide updates, resolutions, and insights. Maintain documentation for tasks, known issues, and team activities. Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Requirements Requirements: -Proven experience in production support roles. -Experience in shell scripting, Unix/Linux commands. -Understanding of AWS Cloud and Its services like, Cloud Watch, EC2, S3, EKS, VPC (Good to have AWS certification). -Must have working knowledge of Kubernetes. -Solid understanding of Jenkins, GIT & CICD process. -ETL & Database knowledge (Postgres / MongoDB / Abintio). -ITIL Process, Incident, Problem Management. -Hands-on experience on production deployments and product releases. -Must agree to 24/7 rotational shifts, including weekends. -Excellent written and verbal communication skills.
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Production Support Engineer
3 weeks ago
Bengaluru, India Awign Full timeJob Description Job Description: We are looking for an experienced Production Support Engineer with strong expertise in the Microsoft technology stack (.NET, Azure) and hands-on experience in US Healthcare domain applications. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of production systems while working...
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Product Support Engineer
2 weeks ago
Bengaluru, India Exotel Full timeJob Description About the Role As a Product Support Engineer, you will be the first line of technical engagement for customers using Exotel's cloud telephony, communication APIs, and customer engagement platform. Your role is critical in ensuring customers receive timely, accurate, and empathetic support while you help them troubleshoot issues, understand...
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Product Support Engineer
2 weeks ago
Bengaluru, India Zeno Full timeJob Description The role is within the Vehicle Integration Team for supporting & managing existing current projects. As a Current Project Support Engineer aka Existing Product Support Engineer (EPS), you will be responsible for managing and resolving field issues across Zeno's deployed vehicles. Location: Bengaluru, India WFO 5 days a week Start Date:...
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Production Support Engineer
2 weeks ago
India Everise Full time ₹ 4,00,000 - ₹ 12,00,000 per yearCompany OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...
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Product Support Engineer II
2 weeks ago
Bengaluru, India Zscaler Full timeJob Description About Zscaler Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters...
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Product Support Engineer
6 days ago
Bengaluru, India More Retail Private Limited Full timeJob Description About More Retail Private Ltd (MRPL) MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale. What you'll actually do: Debug production issues,...
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Product Support Engineer
2 weeks ago
Bengaluru, Karnataka, India, Karnataka More Retail Private Limited Full timeAbout More Retail Private Ltd (MRPL)MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale.What you'll actually do:Debug production issues, write SQL queries...
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Video Editing Intern
2 days ago
Bengaluru, India Mindful Engineer Full timeJob Description Company Description Mindful Engineer focuses on blending modern living with mindfulness, offering thoughtful content that fosters awareness, balance, and purposeful growth. We explore ways to stay centered in a highly connected world, advocate mindful technology usage, and share insights on building emotional resilience and mental clarity....
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Product Support Engineer
3 weeks ago
Bengaluru, Karnataka, India, Karnataka Zeno Full timeThe role is within the Vehicle Integration Team for supporting & managing existing current projects. As a Current Project Support Engineer aka Existing Product Support Engineer (EPS), you will be responsible for managing and resolving field issues across Zeno’s deployed vehicles.Location: Bengaluru, India – WFO – 5 days a weekStart Date: ImmediateAbout...
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Support Engineer
23 hours ago
Bengaluru, Karnataka, India 19 Job Support Full timeQualification: Diploma or engineering in E and C with networking knowledge, CCNA certificate is added advantage.
