Product Support Engineer

The role is within the Vehicle Integration Team for supporting & managing existing current projects. As a Current Project Support Engineer aka Existing Product Support Engineer (EPS), you will be responsible for managing and resolving field issues across Zeno’s deployed vehicles.

Location: Bengaluru, India – WFO – 5 days a week

Start Date: Immediate

About Zeno

An unprecedented energy transition has begun. To meet 2040 net zero goals, over 2 billion electric two-wheelers (motorcycles) must be sold and $11 trillion in fuel consumption replaced. Zeno is building a tech platform to electrify this two-wheeler market, currently responsible for more than 4% of the world’s GHG emissions. Our mission is to accelerate the energy transition and democratize the benefits across Africa, India, and Latin America. With a focus on East Africa as a starting point, Zeno is building a new energy ecosystem with ground-up development of a fundamentally better electric motorcycle and associated battery swap network to drive a better experience for our customers.

The Role

The role is within the Vehicle Integration Team for supporting & managing existing current projects. As a Current Project Support Engineer aka Existing Product Support Engineer (EPS), you will be responsible for managing and resolving field issues across Zeno’s deployed vehicles. This role requires strong cross-functional collaboration between the field team in Kenya and the engineering team in India to ensure timely resolution of issues, permanent fixes, and continuous improvement in product reliability.

What You’ll Do

• Act as the primary point of contact for field issue resolution.
• Gather and analyze field feedback from the Kenya team.
• As vehicle integrator you are required to work on design concepts to resolve the field reported issues, work closely with design engineers for solutions
• Collaborate with the India engineering team to plan and implement root cause analysis (RCA), containment actions, and rework plans. Identify future ECNs that needs to be implemented in current production plan
• Prepare & maintain Service BOM (SBOM) work with East Africa team to ensure SBOM remains true. Coordinate with sourcing for procurement & supplier quality of the same
• Coordinate logistics for spares and replacement parts to resolve customer issues in the field.
• Ensure permanent design or process fixes are implemented to prevent recurrence in future products.
• Based on the field issues, raise IRTs (Issue Resolution Tracking System). At times carry out design activities and design releases for field supply components
• Align with engineering for commonization of parts & interchangeability studies with reference to current projects to support future projects
• Work closely with Field team to align on field priorities and execution plans.
• Maintain structured documentation of issues, resolutions, and preventive actions.

What You Bring

• 4–7 years of experience in product support, quality, or field engineering, preferably in the automotive or EV industry.
• Strong skills in RCA, issue tracking, and corrective/preventive action planning.
• Practical, hands-on mindset with the ability to drive fast and effective problem resolution.
• Excellent communication and collaboration skills to coordinate between cross-functional and international teams.
• Ability to manage spares planning, logistics, and rework execution.
• Passion for improving product quality and customer experience in the field.

You have

• Positive attitude with positive view of people
• Teamwork attitude to take on & support multiple responsibilities and have result oriented way of working
• You are open to change and are stimulated by taking on new responsibilities
• Has the ability to work strategically in a fast-paced environment
• Has very good communication skills to deal with, interact with suppliers from different regions of India
• Works proactively with the ability to thrive in fast-paced, high-growth environments, as we operate in a changing environment
• Strong analytical and problem-solving skills with attention to detail.
• Has the experience or capability to work with startup mind set with out of the box lateral thinking abilities
• Should be able to drive & deliver in evolving processes across the company

Benefits

• Competitive salary aligned with senior leadership experience.
• Company-sponsored healthcare plan.
• Unique opportunity to lead the confidential chassis supply chain of a next-generation EV platform.
• Be part of a mission-driven team shaping the trillion-dollar transition of two-wheelers to electric.