[Apply Now] Firewall Engineer

1 week ago

Noida India Incedo Inc. Full time

Job Description

Key Responsibilities:

- Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.
- Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting.
- Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies.
- Analyse traffic logs, system health alerts, and security events using diagnostic tools.
- Guide users on best practices for perimeter defence, intrusion prevention, and remote access.
- Work with customers to resolve device performance, failover, and HA setup issues.
- Contribute internal knowledge base articles and suggest improvements to existing documentation.
- Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs.
- Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.

Technical Skills Required:

- Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs etc
- Strong understanding of routing protocols: OSPF, BGP, EIGRP etc
- Hands-on experience with WatchGuard Firebox, or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint etc).
- IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, Log analysis.
- Exposure to Syslog, SNMP, and basic scripting for automation/log parsing.
- Proficiency with CRM tools like Salesforce or Zendesk.

Preferred Certifications:

- WatchGuard Certified System Professional (WCSP Firebox) or any firewall certifications.
- CompTIA Network+ / Security+
- Cisco CCNA Security Qualifications
- 7 to 9 years of relevant work experience in Network Security product.
- BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university

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