Customer Success Associate

4 days ago

Pune, Maharashtra, India HireAlpha Full time
Work Mode: Work From Office

Location: Pune

Position: Customer Success Associate

Key Responsibilities

- Engage with customers proactively to provide excellent service and support.
- Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
- Address customer queries and resolve issues efficiently with a focus on retention and growth.
- Leverage sales acumen to identify opportunities for upselling and cross-selling.
- Maintain accurate records of customer interactions and feedback.

Required Skills & Qualifications

- Education: Graduate in any field.
- Languages: English and Hindi (mandatory).
- Additional proficiency in Tamil / Malayalam / Kannada / Assamese / Odia / Bengali / Gujarati will be an added advantage.
- Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors.
- Strong interpersonal skills with a customer-first approach.
- Fresher and experienced candidates are welcome to apply.
- Preferred: Experience in Insurance and/or customer-facing sales roles.

Interview Process

1. HR Round
2. Versant 5 (Certified)
3. Written Assessment
4. Operations Round
5. Client Round

Employment Details

- Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
- Working Days: 6 days a week.

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