Urgent Senior Team Manager- Eus

2 weeks ago


Bengaluru, Karnataka, India Antal International Full time

Designation Senior Team MemberLocation BengaluruYears of exp 4-6Your new role Address escalated issues related to Windows and Mac computers providing in-depth troubleshooting Manage hardware repairs software installations and upgrades in collaboration with third-party vendors Maintain alignment with global IT standards and protocols Operate and support the IT Lounge for walk-in users Collect and analyze user feedback to improve the support experience Assist with IT onboarding and offboarding processes ensuring timely setup and recovery of assets Conduct health checks for all conference room AV equipment Support key events such as All Hands meetings and business unit cadences including logistics and technical management Troubleshoot audio video issues and provide weekend support when required Work closely with global IT teams and vendors to resolve complex hardware and software issues Ensure timely response and resolution of service disruptions Coordinate with cross-functional teams and assist in IT maintenance Ensure the asset management database is updated accurately Generate reports on KPIs service performance and compliance with SLAs What you need to Succeed Strong technical expertise in Windows Mac systems SCCM JAMF Experience with AV equipment support Extensive experience providing IT support remotely and face-to-face Good Knowledge Network concepts servers routers access points switches Good Knowledge in Windows Servers Extensive experience directing and managing projects including managing specialist vendor relationships Extensive experience supporting administering many of the following Windows 10 MacOS SCCM Jamf Zoom Microsoft Office365 M365 Teams Okta Intune Microsoft 365 ServiceNow Good Knowledge of ITIL Foundation Proven track record in customer experience and vendor management Ability to resolve escalated technical issues and provide guidance to Level 1 engineers


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