Senior Analyst

To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Operations Job Details About Salesforce Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce About the Role We are seeking a Senior Analyst Automation AI to lead intelligent automation and AI-driven solutions using Salesforce and related technologies The role focuses on optimizing business processes enhancing customer stakeholder experience and delivering actionable insights across teams Key Responsibilities Design and implement automation solutions using Salesforce tools Flow Builder Process Builder Approval Processes etc and AI platforms like Agentforce and Einstein AI Lead integrations with external systems using APIs REST SOAP GraphQL Bulk API middleware and authentication protocols SSO SAML OAuth Translate business requirements into technical solutions and develop predictive models workflows and dashboards Drive data governance reporting and KPI tracking using Tableau Salesforce Analytics and other tools Support client implementations and proof-of-concept development Collaborate across teams ensuring smooth delivery and technical excellence Required Skills Experience 5 years of hands-on experience with Salesforce ecosystem Admin Advanced Admin Platform Developer I II certifications preferred Advanced certifications Application Architect System Architect Technical Architect are a plus Proven experience in Salesforce automation integrations and AI-driven solutions Einstein Analytics Agentforce RPA Expertise with APIs authentication protocols data pipelines and event-driven architecture Strong communication skills for presenting technical concepts gathering requirements and engaging with clients Process-oriented analytical thinker with a problem-solving mindset Good to Have Experience with tools like Certinia Slack JIRA Salesforce DX MuleSoft SnapLogic and Tableau Knowledge of SQL R Python Tableau Prep and machine learning techniques SDLC Agile Scrum methodology experience and domain expertise Preferred Qualifications Bachelor s degree in Computer Science Information Systems or related field Advanced Salesforce or integration platform certifications Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love Apply today to not only shape the future but to redefine what s possible for yourself for AI and the world Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace that s inclusive and free from discrimination Any employee or potential employee will be assessed on the basis of merit competence and qualifications - without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education