▷ (Urgent Search) Systems Analyst- Itil/change Management-3 Years' Experience

2 weeks ago


Bangalore Karnataka, India Visa Full time

Company DescriptionVisa is a world leader in payments and technology with over 259 billion payments transactions flowing safely between consumers merchants financial institutions and government entities in more than 200 countries and territories each year Our mission is to connect the world through the most innovative convenient reliable and secure payments network enabling individuals businesses and economies to thrive while driven by a common purpose - to uplift everyone everywhere by being the best way to pay and be paid Make an impact with a purpose-driven industry leader Join us today and experience Life at Visa Change Analyst L5 The Change Analyst is responsible for coordinating and executing change initiatives in alignment with organizational objectives They collaborate with cross-functional stakeholders to ensure changes are properly assessed approved communicated and implemented with minimal disruption This role requires strong analytical communication and problem-solving skills to drive improvements and uphold best practices in change management processes Essential Functions Change Request Coordination Act as the primary contact for change requests ensuring they are accurately recorded categorized and prioritized Collaborate with teams to investigate the impact risk and scope of each change request Facilitate approval workflows with relevant stakeholders and leadership Impact Risk Assessment Evaluate potential implications of each change on existing processes systems and resources Work closely with technical teams to develop and review change impact models and implementation plans Recommend mitigation strategies to address identified risks Communication Stakeholder Engagement Maintain clear and timely communication channels with all impacted parties Create and distribute communications about upcoming changes ensuring stakeholders have sufficient knowledge and preparation Provide training materials or sessions as needed to support user adoption Process Documentation Continuous Improvement Document and maintain change management processes standards and guidelines Identify process inefficiencies and collaborate with team members to introduce improvements Participate in post-change reviews to capture lessons learned and best practices Monitoring Reporting Track and report on the status and effectiveness of changes highlighting successes and identifying improvement areas Develop metrics to measure change management outcomes and present insights to leadership This is a hybrid position Expectation of days in office will be confirmed by your Hiring Manager QualificationsBasic Qualifications 2 years of relevant work experience and a Bachelors degree OR 5 years of relevant work experiencePreferred Qualifications 3 or more years of work experience with a Bachelor s Degree or more than 2 years of work experience with an Advanced Degree e g Masters MBA JD MD Education Experience oBachelor s Degree in Information Technology Business Administration or a related field o2-4 years of relevant work experience ideally including exposure to change management IT service management or a similar role Technical Analytical Skills oGeneral understanding of IT systems infrastructure and service management frameworks e g ITIL oAbility to assess risk and impacts in a complex environment oProficient in data analysis tools spreadsheets project management applications etc Communication Interpersonal Skills oStrong verbal and written communication skills for engaging with diverse stakeholders oAbility to convey technical concepts to both technical and non-technical audiences oEffective facilitation collaboration and negotiation skills Other Competencies oDetail-oriented and organized in managing multiple change requests simultaneously oAdaptable to a fast-paced environment with shifting priorities oFlexible working hours to accommodate diverse geographic locations oDemonstrated problem-solving and conflict-resolution abilities Familiarity with ITIL or other IT service management frameworks certifications Previous experience in project management or related execution roles Experience with ticketing systems and change management tools Experience working with multicultural teams in diverse geographic locations preferred Strong customer service analytical research interpersonal and problem solving skills required Technical expertise in Infrastructure Management is preferred Large Scale Operational Command Center experience and or IT Service Desk experiences a plus Service Now Business Analytics and Tableau reporting experience GenAI and AI Prompt Engineering skill and experiences a plus WHY JOIN US Make meaningful contributions to organizational growth by driving streamlined change processes Collaborate with experienced teams and leadership on critical high-impact projects Opportunities for professional growth and development in the areas of IT service and change management Additional InformationVisa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law



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