In Rbin Assistant Manager Software- Application Expert

Company DescriptionIn India Bosch is a leading supplier of technology and services in the areas of Mobility Solutions Industrial Technology Consumer Goods and Energy and Building Technology Additionally Bosch has in India the largest development center outside Germany for end-to-end engineering and technology solutions The Bosch Group operates in India through twelve companies Bosch Limited - the flagship company of the Bosch Group in India - Bosch Chassis Systems India Private Limited Bosch Rexroth India Private Limited Bosch Global Software Technologies Bosch Automotive Electronics India Private Limited Bosch Electrical Drives India Private Limited BSH Home Appliances Private Limited ETAS Automotive India Private Limited Robert Bosch Automotive Steering Private Limited Automobility Services and Solutions Private Limited Newtech Filter India Private Limited and Mivin Engg Technologies Private Limited In India Bosch set-up its manufacturing operation in 1951 which has grown over the years to include 16 manufacturing sites and seven development and application centers The Bosch Group in India employs over 30 500 associates and generated consolidated sales of about Rs 26 827 crores 3 1 billion euros in fiscal year 2021-22 of which Rs 24 406 crores 2 8 billion euros are from consolidated sales to third parties Bosch Limited is the flagship company of the Bosch Group It earned revenue of over Rs 11 782 crores 1 39 billion euros in fiscal year 2021-22 Additional information can be accessed at Teamcenter SupportYour contribution You support our customers in all technical and application specific support cases within the Siemens Teamcenter and Autodesk Inventor eco-system - be it via E-Mail or by phone Errors No issue for you you have the solution ready Independent troubleshooting root cause analysis in coordination with the Bosch Corporate IT and the functional IT department of the business unit BMG BDO are your daily work Ticket to success You work hand in hand with other departments and the Bosch Corporate IT to successfully process and close tickets customer-oriented Cooperation your close contact with world-wide distributed key-users for Siemens Teamcenter guarantee an effective support hierarchy and a fast ticket resolution within the given SLAs You like updates You support Siemens Teamcenter platform version changes with your contributions in updating the training material in close coordination with Department Failures you wanna avoid During Siemens Teamcenter platform changes executing and documenting functional tests are a key factor to success - a phase where you Teamcenter know-how and structural work is requested Your skills at least 5 years experience in using or administrating Siemens Teamcenter Product Lifecycle Management PLM 5-10 years experience in using Autodesk Inventor 5-10 years experience in IT Support based on an IT Service Management System - ideally BMG Remedy at least 5 years experience in ITIL-based incident and problem management Reliable team- and customer oriented and structured way of working Communication skills Fluent English C-level Ideally good German language ability A-level Soft Skills Quality oriented - stable IT operations as key factor for business follow defined quality processxe2x80x8b Solution oriented - coordinate global requirements and strive for lean solutions Team oriented - collaborate in ww network of IT and Business expertsxe2x80x8b Target oriented - efficient working style and people management - hands-on mentalityxe2x80x8b Customer oriented - supportive and collaborative to business users and provide training on topicsQualificationsB E B Tech in Computer Science MCAB E B Tech in Information Technology