Customer Care Executive

Job Title Customer Support Consultation Location Greater Noida On-site Brand Gemeria Hair About Us Gemeria Hair is a premium luxury brand offering high-quality human hair extensions wigs and toppers We serve clients across India and internationally delivering not just products but experiences Our customers expect professional personalized and timely support and were looking for someone who can deliver exactly that Key Responsibilities Attend and respond to incoming calls including timely callbacks for missed calls Provide prompt customer support across Instagram Facebook YouTube and other social media platforms Handle WhatsApp Business communication via Bitespeed Zoko or other tools used in the future Deliver clear professional email responses for inquiries issues and consultation Manage international customer queries via email WhatsApp and video calls Conduct video call consultations for both Indian and international customers offering expert guidance on product selection Book and manage appointments and trial bookings virtual in-person Handle returns and exchanges ensuring a smooth empathetic process aligned with company policy Use the Ticket ID system to log track and resolve customer queries effectively Perform timely follow-ups for unresolved issues and ongoing cases Maintain a friendly calm and patient tone even with high-touch or concerned customers Ensure top-notch English communication written and spoken suitable for global clientele Multitask across multiple dashboards Shopify email WhatsApp CRMs etc Provide personalized product consultations helping customers find the right fit based on their needs Think proactively and solve problems independently where possible Requirements 1-3 years of experience in customer service preferably with a luxury or D2C brand Excellent command of spoken and written English Must be comfortable speaking on camera for video consultations India international Tech-savvy with experience using customer service tools Shopify and CRM platforms Strong empathy patience and communication skills Ability to multitask and manage pressure during high-volume periods Familiarity with global customers expectations and time zones is a plus Why Join Us Join a premium fast-growing D2C brand with a loyal global customer base Be part of a collaborative and high-performance support team Gain exposure in international customer support and consultation Work in a modern and supportive office environment at our Greater Noida headquarters Training and development opportunities in luxury customer service Call to Connect 91 9990470797 Job Types Full-time Permanent Pay 26 000 00 - 35 000 00 per month Benefits Provident Fund Schedule Day shift Supplemental Pay Performance bonus Yearly bonus Application Question s What support tool do did you use to communicate with customers Are you fluent in both spoken and written English and comfortable communicating with international clients Are you willing to work full-time from our Greater Noida office Have you worked with any of the following before Shopify WhatsApp Business tools e g Zoko Bitespeed Ticket systems e g Zoho Desk or Instagram DM support Experience Customer service 1 year Preferred Location Greater Noida Uttar Pradesh Required Work Location In person Application Deadline 15 08 2025 Expected Start Date 30 08 2025