Customer Care Executive

5 days ago

Greater Noida, India Furneaser Full time

About Us:
Furneaser is a dynamic and innovative furniture manufacturing company dedicated to providing exceptional products to our valued customers. We prioritise customer satisfaction and are committed to delivering an outstanding customer experience. As we continue to grow, we are seeking a highly motivated and customer-centric individual to join our team as a Customer Care Executive.

Job Responsibilities:

- Respond to customer inquiries and provide information about our products/services.
- Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
- Resolve customer complaints or concerns in a professional and timely manner.
- Build and maintain positive relationships with customers to enhance their overall experience.
- Collaborate with other departments to address customer needs and improve service efficiency.
- Keep accurate records of customer interactions and transactions.
- Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
- Identify and report emerging customer issues to the appropriate teams for resolution.

Qualifications:

- Good communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Previous experience in customer service or a related field is a plus.
- Proficiency in using customer service software and computer systems.
- High school diploma or equivalent; college degree preferred.

Pay: ₹180,000.00 - ₹240,000.00 per year

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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