Sales Success Manager

ABOUT US LSEG London Stock Exchange Group is more than a diversified global financial markets infrastructure and data business We are dedicated open-access partners with a commitment to excellence in delivering the services our customers expect from us With extensive experience deep knowledge and worldwide presence across financial markets we enable businesses and economies around the world to fund innovation manage risk and create jobs Its how weve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility stability and trust that enable our customers to pursue their ambitions with confidence and clarity LSEG is headquartered in the United Kingdom with significant operations in 70 countries across EMEA North America Latin America and Asia Pacific We employ 25 000 people globally more than half located in Asia Pacific LSEGs ticker symbol is LSEG OUR PEOPLE People are at the heart of what we do and drive the success of our business Our culture of connecting creating opportunity and delivering excellence shape how we think how we do things and how we help our people fulfil their potential We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives We break down barriers and encourage teamwork enabling innovation and rapid development of solutions that make a difference Our workplace generates an enriching and rewarding experience for our people and customers alike Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise As a global organisation spanning 70 countries and one rooted in a culture of growth opportunity diversity and innovation LSEG is a place where everyone can grow develop and fulfil your potential with meaningful careers Responsibilities As a member of the client account team the Sales Success Manager plays a key role in servicing our large Onshore clients across APAC EMEA AMERS The SSM would be responsible for building strengthening the service relationship with the customers be the bridge between the clients multiple internal teams such as Product Technology Support others to ensure delivery of enhanced product service experience to clients Plan execute strategic projects that address technology compliance regulatory product requirements Use specialist knowledge to demonstrate and educate customers on relevant product functionality content resulting in increased usage product adoption Shepherd customers to support channels available as part of the value LSEG provides Develop and execute retention strategies as part of the customer success plan for accounts in conjunction with Account Managers Identify investigate growth opportunities work collaboratively with the Account Manager to successfully convert the lead into an opportunity thereby aiding the sales process The candidate should be experienced in the following Relationship Management Sales or Operations with a background in financial markets The candidate must be a highly professional driven self-motivated and an organized individual with a track record of exceeding targets Key areas of competence are Relationship Management and Client Services Excellent communication presentation and organizational capabilities as well as analytical and problem-solving skills LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth Together we are aiming to achieve this growth by accelerating the just transition to net zero enabling growth of the green economy and creating inclusive economic opportunity LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyones race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what its used for and how its obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice