Front Office Associate

3 days ago

Lonavla India The Machan Resort LLP Full time

Job Description Job Title: Front Office Associate Department: Front Office Reports To: Duty Manager Location: Lonavala Job Summary: The Front Office Associate is the face of the hotel, responsible for providing guests with a seamless check-in and check-out experience, addressing their needs, and ensuring a pleasant and welcoming atmosphere at the front desk. Key Responsibilities: - Greet guests warmly and professionally upon arrival and departure - Perform check-in and check-out procedures efficiently - Handle guest queries, requests, and complaints with a solution-oriented approach - Maintain up-to-date knowledge of room availability, rates, and promotions - Process payments and maintain accurate records using the property management system (PMS) - Coordinate with housekeeping and other departments to ensure room readiness - Assist with luggage handling, concierge tasks, and special guest arrangements as needed - Maintain a neat and organised front desk area - Ensure compliance with all SOPS and service standards - Maintain guest confidentiality and data security at all times Qualifications and Skills: - Diploma/Degree in Hospitality or related field preferred - Prior experience in a front office or guest service role is an advantage - Proficiency in using PMS (e.g., Opera, IDS, Cloudbeds, etc.) - Excellent communication and interpersonal skills - Strong problem-solving abilities and a guest-first attitude - Ability to work in shifts, including weekends and holidays - Well-groomed and professional appearance Work Environment: - Fast-paced hospitality environment - Standing for extended periods - Interactions with guests from diverse backgrounds

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