
Workforce Management Analyst
7 days ago
Workforce Management Location - Remote India Timing - Shift Timings - US Time 9 hours shift between 4 30 OM to 1 30 AM IST A WFM Workforce Management supervisor is responsible for overseeing the workforce planning and scheduling within an organization including tasks like forecasting staffing needs creating employee schedules monitoring real-time adherence analyzing performance data and ensuring compliance with labor laws all while optimizing productivity and service levels within the team they manage Skills required for a WFM supervisor role Strong analytical skills and ability to interpret data Excellent communication and interpersonal skills Proficiency with workforce management software Understanding of labor laws and compliance requirements Problem-solving and decision-making abilities Proficiency with telephony routing solutions Proficiency with Excel and Power BI Role Responsibilities Forecasting and Staffing Analyze historical data to predict future call volume and staffing requirements for locked forecasts Develop staffing plans based on forecasted demand and business goals Adjust staffing levels based on real-time fluctuations in demand Scheduling and Allocation Create employee schedules that align with forecasted demand and labor constraints Optimize shift patterns to maximize efficiency and minimize costs Manage employee time off requests and ensure adequate coverage during peak periods Performance Monitoring and Coaching Monitor real-time adherence to schedules and performance metrics Identify areas for improvement and provide coaching to employees Conduct performance reviews and provide feedback Data Analysis and Reporting Analyze workforce data to identify trends and opportunities for optimization Generate reports on key performance indicators KPIs related to workforce management Present data insights to management to inform decision-making Compliance Management Ensure compliance with labor laws and company policies regarding scheduling and overtime Monitor employee time and attendance to prevent violations
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Workforce Manager
3 days ago
Chennai, Tamil Nadu, India Servion Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're looking for a strategic and proactive Workforce Manager/Manager RMG to join our growing team. This role is critical in aligning our people, projects, and priorities to ensure efficient resource utilization, optimal team productivity, and long-term business success. Key ResponsibilitiesOwn the end-to-end resource planning, allocation, and forecasting...
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Specialist, Workforce Empowerment
2 weeks ago
Chennai, Tamil Nadu, India Standard Chartered Full timeJob Summary Strategy Through Workforce Empowerment deliver a consistent balance between Cost and Service goals for the organization across units managed Drive productivity through workforce practices of not just people optimization but also ensuring alignment to spans and layers set at organization level seats other requirements balanced through...
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Hr Manager
2 days ago
Madurai, Tamil Nadu, India Smart Work Consultants Full timeKey Responsibilities Manage end-to-end HR operations including recruitment onboarding payroll performance management and exit formalities Handle recruitment and workforce planning for shop-floor and blue-collar employees technicians operators welders helpers etc Act as the primary HR contact for Hindi-speaking employees ensuring effective...
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External Workforce Analyst- Chennai
2 weeks ago
Chennai, India Global Serve Solutions Full timeProvide daily guidance to internal Client partners in EMEA, NORAM and APAC on external workforce staffing processes - via Slack and ticketing systemsReview SOWs for correct tasks and deliverables. Call , , Required Candidate profile Ensure that workers are correctly classified based on the terms in the SOWResponsible for training new team members on Jira,...
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Bpo Associate
1 day ago
Rs Puram, Coimbatore, Tamil Nadu, India Teta Workforce Management Full timeWe are hiring enthusiastic and customer-focused individuals for our BPO voice and non-voice processes. If you are looking to start your career or gain experience in the customer service industry, this is a great opportunity! **Roles & Responsibilities**: - Handle inbound and outbound calls (voice process) - Provide accurate information and resolve customer...
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▷ Apply Now! Business Analyst
7 days ago
Chennai, Tamil Nadu, India NTT DATA Full timePosition Overview As an IT Business Analyst you will play a leading role in delivering projects within the organization You will have to understand the business the technical vision as well our strategic objectives Working with various team members of the project you will analyze current work processes visually map document workflows and create...
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Transaction Management Analyst
7 days ago
Chennai, Tamil Nadu, India NatWest Group Full timeJoin us as a Transaction Management Analyst In your new role you ll be processing transactions for the investment banking function working with others to create a seamless process You ll be collaborating with counterparties traders sales people and other global operations teams allowing you to develop an extensive network Take advantage of our...
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Transaction Management Analyst
2 weeks ago
Chennai, Tamil Nadu, India NatWest Group Full timeJoin us as an Asset Servicing Analyst In this role you ll be supporting the capture data cleansing reconciliation communication and processing of corporate action events You ll be understanding the mechanics of each event and the management of key event dates making sure the process is completed accurately and in a timely manner This is an opportunity...
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Analyst - Nas Billing Rpa
2 weeks ago
Chennai, Tamil Nadu, India Lennox Full timeCompany Profile Lennox International LII is a leading global provider of innovative climate control solutions for heating ventilation air conditioning and refrigeration HVACR markets Beginning over a century ago Lennox International has built a strong heritage of Innovation and Responsibility Our position as an innovation leader continually...
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Accounting Analyst Iii
2 days ago
Chennai, Tamil Nadu, India Lennox Full timeCompany Profile Lennox International LII is a leading global provider of innovative climate control solutions for heating ventilation air conditioning and refrigeration HVACR markets Beginning over a century ago Lennox International has built a strong heritage of Innovation and Responsibility Our position as an innovation leader continually...