Sr. Manager Ibs Service Delivery

2 days ago

Bangalore Karnataka, India Jobted IN C2 Full time

Job Title Sr Manager IBS Service Delivery Support Summary of the Role You ll promote operational excellence and service performance for critical business applications supported by BSS You ll coordinate support teams vendors and stakeholders to deliver reliable user-focused outcomes while fostering automation and continuous improvement In This Role You ll Your Main Responsibilities Promote service delivery governance Service Level Agreement SLA compliance and automation adoption across supported applications Coordinate readiness activities for new services and upgrades ensuring documentation and knowledge bases are maintained for support teams Monitor and report on SLAs Operational Level Agreements OLAs and Key Performance Indicators KPIs and facilitate service reviews Collaborate with internal teams and vendors to resolve incidents implement automation solutions and improve service performance Develop effective relationships with stakeholders and vendors manage budgets and support staffing aligned with strategic goals About the Ideal Candidate Bachelor s degree in Information Systems Management Computer Science or related field equivalent experience or certifications are welcome Experience in service delivery technical support or operations for business-critical applications e g Customer Relationship Management CRM call center billing Familiarity with Information Technology Infrastructure Library ITIL processes including Incident Problem Change and Knowledge Management Experience in identifying automation opportunities and collaborating with technical teams to implement solutions Effective leadership stakeholder engagement and communication skills with the ability to interpret data and use insights to guide improvements What we can offer you A critical mission and purpose - At Amadeus you will power the future of travel with a critical mission and extraordinary purpose A truly global DNA - Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture Great opportunities to learn - Learning happens all the time and in many ways at Amadeus from on-the-job training to formal activities and daily interactions A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being A complete rewards offer - Amadeus provides attractive compensation packages including salary bonus caregiving and health benefits A diverse equitable and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers partners and employees LI-KA1 Diversity Inclusion Amadeus aspires to be a leader in Diversity Equity and Inclusion in the tech industry enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment attracting the best talent from all backgrounds and as a role model for an inclusive employee experience Amadeus is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to gender race ethnicity sexual orientation age beliefs disability or any other characteristics protected by law

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