Manager, Ibs Solution Engineering

Job Title Manager IBS Solution Engineering Mission Description As part of large ServiceNow Customer Service Management CSM and Information Technology Service Management ITSM transformation projects we are looking for an experienced and people-focused ServiceNow Manager who will guide and support a team of ServiceNow professionals This role also includes responsibilities as a Product Owner specializing in ServiceNow CSM and ITSM acting as a link between internal customers and development teams and collaborating with other Amadeus Product Owners Main Activities and Accountabilities ServiceNow Manager Responsibilities Guide and support a team of ServiceNow developers product owners and business analysts Oversee the delivery of ServiceNow projects and enhancements across CSM ITSM and other modules Collaborate with functional managers to align ServiceNow capabilities with organizational needs Support performance management career growth and training initiatives for team members Help prioritize tasks and address challenges to ensure timely delivery Product Owner Responsibilities Gather and analyze internal customer requirements and maintain a backlog in collaboration with external vendors and other stakeholders Responsible for backlog delivery and supporting team effectiveness Review requests against standard platform features and propose solutions aligned with ServiceNow best practices Stay informed about product updates and share relevant insights with the team Facilitate functional workshops with end users and assist in organizing user acceptance tests UATs Common Skills and Experience Experience facilitating workshops and preparing demos Strong communication skills in English with the ability to adapt messages to different audiences Ability to simplify complex concepts and collaborate effectively in distributed multicultural teams Demonstrate proactive collaboration and ability to guide the team Specific Skills and Experience Practical experience in roles such as Team Lead Business Analyst Product Manager or Product Owner on the ServiceNow platform Extensive knowledge of ServiceNow modules including CSM Case Management CSM Portal SLAs Data structures and ITSM incident request Experience with integrations ITIL practices and familiarity with Common Service Data Model CSDM Background in large transformation projects and Agile or SAFe frameworks including backlog management What we can offer you A critical mission and purpose - At Amadeus you will power the future of travel with a critical mission and extraordinary purpose A truly global DNA - Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture Great opportunities to learn - Learning happens all the time and in many ways at Amadeus from on-the-job training to formal activities and daily interactions A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being A complete rewards offer - Amadeus provides attractive compensation packages including salary bonus caregiving and health benefits A diverse equitable and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers partners and employees Diversity Inclusion Amadeus aspires to be a leader in Diversity Equity and Inclusion in the tech industry enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment attracting the best talent from all backgrounds and as a role model for an inclusive employee experience Amadeus is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to gender race ethnicity sexual orientation age beliefs disability or any other characteristics protected by law