Front Office Executive

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward What this job involves The Front office executive is responsible for directing and administering the operational efforts of the Front office This individual ensures that established policies and procedures are followed oversees provision of a full range of services to visitors and employees who are promptly and professionally served What your day-to-day will look like Excellent communication skills Strong customer service drive Pro - active problem-solving skills Exceeding customer satisfaction Excellent time management Able to work flexible hours Quick learner and ability to motivate self others Proven working experience as a lobby manager FM industry Confidently able to present to clients Hands-on experience in using visitor management software and MS office Strong team player within a customer service team environment Providing flawless upscale professional service Adaptable composed flexible with strong mental resilience Desired or preferred experience and technical skills Qualification Prefer BHM Bachelor s Degree Industry Type FM Services Hotel Overall Experience 4-6 years Industry Experience 4-5 years Technical Skills Computer knowledge Generic Skills Verbal written communication skills Vendor people management planning ability to prioritize organize Behaviors Teamwork learning attitude handle multiple tasks positive thinking Required Skills and Experience Key Operations delivery Manage the Front Office in most professional manner directing and coaching staff to ensure pleasant experience to all visitors Greet VIP clients visitors on arrival at front office and as directed perform special services for VIP Guest s client Provide safety briefing and assist in VIP s arrival departure in absence of guest relation officers Assist in sending clients visitors messages or faxes and self-check-in Assisting with special needs for visitors with disabilities Having prior information of arriving clients visitors and ensure all necessary arrangements are done as per requirement follow up in case guests are not picked up from hotel Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival Handling client visitors sponsors complaints feedbacks and other related problems and communicate to next level or as per escalation matrix Ensure welcome PPT is updated displayed for the client visits and all the equipment s are in working condition Ensure all relevant communication is updated and displayed at all times at the Front office as per the guidelines given by SDL Check cleanliness of lobby lifts and public areas lights and as well as front office staff in proper grooming and behavior Ensure all equipment and hardware at the Front Office is working and there is zero downtime Escalate to next level as necessary for rectification Operates the front office computer system to assist front office attendants Aid in general administrative activities and to Helpdesk as required Ensure FOE handles all incoming and outgoing calls in professional polite manner Co-ordinates with all departments to address the all the concerns event management flower arrangements to maintain Front Office functions properly Ensure specific processes manual is followed Manage track amount collected for temporary badges Ensure compliance of regulations requirements of JLL management Participate in Emergency Evacuation procedures including crisis management and business continuity Develop the necessary policies and procedures required for all functions within the scope of Front Office Responsible for ensuring availability of safety and directory signage Preparation of all required reports participation in internal external audits Ensure training of front office GRE staff as per relevant training calendars To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster Govern overall performance of Front office executive Guest relation executive as per define roles responsibilities Estimated compensation for this position is INR 480 000 - CTC The salary listed is an estimate and not guaranteed A salary offer will vary based on applicant s education experience skills abilities geographic location internal equity and alignment with market data Location Onsite Jaipur Job Tags Job type Full time Reporting Manager Facility Manager No of staff managed NA Location On-site -Jaipur RJ Scheduled Weekly Hours 40 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL