Senior Analyst, Workforce Mgmt

Job Description Position Summary JOB DESCRIPTION The Reporting & Automation Analyst designs, generates and maintains complex reports and dashboards while automates the repetitive tasks. Updates them to meet the time to time change in the process and system. Makes required enhancements to meet the business expectations and help them drive decisions with all required statistics. Performs adhoc analysis that includes data from different systems such as Livevox, Nice, Omilia & MSP. One is also expected to automate regular reports wherever there are opportunities. Such automations include tasks that have repetitive actions and time-consuming processes. Optimize the process of updating existing reports is another important role along with maintaining data loads from these source systems. Job Function And Responsibilities - Creates reports and dashboards on historical data and build intraday reports. - Use advance tools/programming to automate regular tasks. - Builds IVR flows, maintains system configurations and databases. - Historical call data management and report logic maintenance. - Maintaining a high degree of quality on the data and reports shared. - Supporting the team with ongoing projects for system migration and process changes. - Generating and maintaining client stats for internal and external audits. - Generating adhoc reports as per the requirements from BUs and other departments. - Performs other related duties as assigned. Qualification - Bachelor's / Master's degree in the stream of computer science / applications BSc (CS) / BCA / MSc / MCA / BE (CSE / IT). - Strong analytical and problem-solving skills. - Strong Excel skills and medium to strong SQL knowledge is a must. - Knowledge of one of these programming languages Python / Java / Javascript - Excellent time management skills with a proven ability to meet deadlines. - Ability to function well in a high-paced and at times stressful environment. - Very good written and verbal communication skill is required. Work Schedule Or Travel Requirements Mid Shift (Should be flexible to take up night shift or evening shift when required). No travel is required. About Us Ocwen Financial Solutions Private Limited is a wholly-owned subsidiary of Onity Group Inc., a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage. PHH Mortgage is one of the largest servicers in the United States, focused on delivering a variety of servicing and lending programs. Liberty is one of the largest reverse mortgage lenders in the U.S., dedicated to education and providing loans that help customers meet their personal and financial needs. Onity Group Inc. and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients and investors. At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards. Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Visit jobs.onitygroup.com for details.