Application Support L2

2 days ago

Navi Mumbai Mumbai India Reliance Retail Full time

Job Description Job Role: Application Support - SAP (WM / MM) Experience: Total Experience: 5 - 7 Years Relevant Experience : 2 3 Years in SAP WM or MM/SD Modules Academic Qualification: BE / B.TECH / Graduation in IT Role Responsibilities: - Managing production application support. - Working at level 2 giving expert support and information to the queries raised by the end user. - To understand the business process and provide consultation services. - Provide Business analyst perspective to the recurring incidents and help in RCA of the problems. - Driving timely resolution of customer issues within the expected SLA. - Preparing and maintaining KEDB for all the known issues. - Coordination with Product team / Development team for the next level support, bug-fixes and deliveries. - Drive and manage the 1st level support team for the issue resolution. - Involvement in UAT and application deployments. Primary Skills: - Strong working knowledge of SAP MM/WM module. - Strong conceptual knowledge of MM in areas like Purchasing, Physical Inventory, Pricing, Stock transfers. - Strong knowledge related to interface monitoring inbound queue, outbound queue RFCs and IDOCS. - Strong integration knowledge of MM integration with other modules like SD, FICO and WM, - Knowledge of STOs and deliveries are prefer. - Knowledge related to SAP WM process like Warehouse Structure, Master data, inbound and outbound process and HU management. - Knowledge of production support, client interaction and issue resolution. - Good communications skills Ability to articulate clearly in English. - Willing to work in shifts. - Good Analytical, Problem Solving Skills and Interpersonal Skills. - Knowledge of project management and transition. Secondary Skills: - ITIL certification is preferred - Retail / Warehouse Management domain background would be highly preferred

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