EXECUTIVE CLIENT SERVICES

1 week ago

Gurugram India NIIT Full time

Job Description

About NIIT-MTS

At NIIT Managed Training Services, we're transforming the way the world learns, for the better. That's why the world's best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link for our website: - https://www.niit.com/en/learning-outsourcing/services/

Link for LinkedIn Page: https://www.linkedin.com/company/niitmts/

Responsibilities

Job Summary

- Solve technical issues for customers on SAP Learning, SAP Training Shop, SAP Learning Hub and Global Certification
- Communicate with customers via e-mail, chat and ticketing channels
- Manage customer escalations
- Collaborate with fellow support colleagues and other internal organizations globally to provide superior customer service
- Take ownership of technical issues and driving a resolution and root cause analysis with our development teams
- Continuously improve support processes to increase efficiency
- Create root cause analysis of reported incidents
- Run reports on learning usage triggered through customer service requests
- Deliver on-demand reports to our customers based on their individual needs

Required Skills

- Experience in technical customer support or web shop operations
- Enthusiasm for working in a global, multicultural team, especially with virtual teams
- Superior oral and written communication and presentation skills in English
- Excellent customer service skills
- Basic understanding of cloud infrastructure
- Excellent problem-solving and analytical skills and a willingness to investigate issues and resolve customer cases within a specified time frame
- Ability to work in teams of multicultural nature
- Professional user of MS Office (Power Point, Outlook, XLS, Teams)
- Fluent in English, both spoken and in writing
- Knowledge of SAP SuccessFactors Platform, SAP SuccessFactors Learning, SAP Jam or SAP C4C is a plus

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Educational Qualification

Must be a Graduate

Experience

2 years to 5 years

Competencies

Communication

Customer Focus

Domain Depth

Eminence

Industry Knowledge

Innovation

Problem Solving / Analytical

Quality

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