Client Servicing Executive
1 day ago
**Company Description**
Caterspoint is a food delivery service located in New Delhi, offering hand-crafted comfort food made from innovative and guilt-free products, all delivered straight to our customers' doors. We are looking for a professional who can join our team as a customer support executive and provide assistance with product and service inquiries, handle complaints and resolve conflicts professionally. Client Servicing Executives must have excellent communication and problem-solving skills, be able to multitask and remain courteous in difficult situations.
**Responsibilities**:
- Answer incoming customer calls relating to order details, answer inquiries and questions,
handle complaints, and provide relevant information to the customer.
- Dealing with customer issues and churning out an easy-to-follow solution.
- Conducting customer satisfaction surveys to understand what areas of the company's
services need improvements
- Establishing a positive rapport with all clients and customers
- Identify and escalate priority issues to the relevant departments.
- Document all call information.
**Qualifications**
- 1-2 years of experience in Front-line customer service experience
- Strong communication and interpersonal skills
- Customer service-oriented, proactive and resourceful
- Preferably from the food service industry.
- Good verbal, and written communication skills and active listening skills
- Good working knowledge of MS Office
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Gurgaon, Haryana (required)
Ability to Relocate:
- Gurgaon, Haryana: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9310639623
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