Senior It Associate

This position is posted by Jobgether on behalf of Forbes Advisor We are currently looking for a Senior IT Associate in India We are seeking a highly skilled Senior IT Associate to support a dynamic fully remote workforce In this role you will act as an escalation point for first-line support assist senior team members with project work and help manage a diverse cloud-based IT environment You will work closely with global colleagues across multiple time zones maintaining technology infrastructure ensuring security compliance and administering SaaS and Microsoft 365 environments This position offers the opportunity to work with cutting-edge cloud technologies optimize IT processes and contribute to improving internal support operations across a growing international team Accountabilities Triage categorize assign and resolve incoming IT support requests through Slack email and web forms Serve as an escalation point for IT associates troubleshooting complex issues and ensuring internal OLAs are met Execute onboarding and offboarding tasks including provisioning and deprovisioning accounts hardware and system access Administer Microsoft 365 suite Entra Intune Defender SharePoint Exchange and assist with ongoing migrations from Google Workspace Administer and configure third-party SaaS products streamline tool sets and support account provisioning with SAML SSO and SCIM Manage corporate macOS and Windows devices personal BYOD devices and mobile application configurations via Intune MDM MAM Maintain vendor relationships participate in software renewals and optimize IT processes through automation initiatives Mentor junior team members and assist senior staff with project execution system maintenance and documentation Requirements Strong administrative experience with Microsoft 365 suite including Entra Intune Defender SharePoint and Exchange Experience in IT operations and troubleshooting ideally within a remote and international environment Proficiency in administering SaaS platforms and third-party Microsoft 365 backup solutions Experience with ITSM platforms and knowledge of security best practices Excellent troubleshooting critical thinking prioritization and decision-making skills Self-driven resourceful and capable of working independently at a fast pace Strong interpersonal and communication skills to build relationships with internal and external stakeholders Benefits Competitive salary and benefits package Fully remote work with flexible schedule Exposure to a global cloud-first IT environment Opportunity to work on diverse technology platforms and projects Professional development and mentorship opportunities Collaborative international team culture with focus on growth and learning Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching When you apply your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly Our AI evaluates your CV and LinkedIn profile thoroughly analyzing your skills experience and achievements It compares your profile to the job s core requirements and past success factors to determine your match score Based on this analysis we automatically shortlist the 3 candidates with the highest match to the role When necessary our human team may perform an additional manual review to ensure no strong profile is missed The process is transparent skills-based and free of bias focusing solely on your fit for the role Once the shortlist is completed we share it directly with the company that owns the job opening The final decision and next steps such as interviews or additional assessments are then made by their internal hiring team Thank you for your interest LI-CL1