Senior Associate

Job Description Senior Associate Customer Relation Senior Associate Alpha Plus Technologies is seeking an ambitious Senior Associate Account Management & Liaison to become a key member of our business team. What You Will Do - Develop long-term and trusted relationships with key stakeholders at multiple levels among clients - Cultivate a deep sense of confidence and engagement with strategic clients (including Regulatory Authorities) - Schedule regular meetings with clients/key accounts to ensure they are satisfied with the offered product and services and made aware of new engagement opportunities - Create quarterly plans to prioritize client engagement and awareness initiatives with key accounts and other clients - Engage in seeking client feedback to gauge the customer satisfaction levels - Drive forward the company's customer satisfaction objective by encouraging/empowering superior customer service and taking initiatives to deepen and strengthen customer happiness quotient - Act as a point of contact for complaints and aid quick redressal of challenging situations - Help business team up-sell or cross-sell services and products - Manage retention and further scaling of AMC Business for all products in line with the targets defined from time to time. - Prepare and submit quotes to clients, handle negotiations and finalize AMC Subscriptions while ensuring closure of agreements - Gain in-depth functional knowledge of the company's flagship solution to impart trainings and conduct awareness programs for clients - Collaborate with internal teams (e.g. Business Team, Client Support Team, Banking Team, Finance Team, Senior Management) to address customers needs - Periodically review the client segmentation undertaken for the APT Clientele in conjunction with Department Head and develop a strong understanding of client needs and dynamics - Generate innovative ideas to support customers, boost brand awareness and achieve retention goals - Supervise and support Account Management Associates in the following areas, - Prioritize multiple responsibilities, balancing client deliverables as well as internal obligations - Proactively identify client risks and opportunities and help the team members to manage & respond effectively - Close supervision on accurate entry of all Client Records in automated system - Oversee commercial negotiations Roles & Responsibilities Alliances & Liaison - Identify, develop, secure and maintain alliances via external partner relations in relevant product / service areas - Be aware of partner's propositions, challenges & opportunities and develop strategic plans in line with market needs to secure new business opportunities - Build multi-level relationships with external partners and ensure constant engagement What You Should Have - Graduates / Professional Degree-holders / Post Graduates desirous of a career in Client Relationship Management & Alliances - Proven work experience of 2+ years as a Key Account Manager/ Client Relationship Executive or relevant role - Proven ability to prioritize multiple responsibilities, juggle multiple account management projects, balancing client deliverables on multiple projects as well as internal obligations while maintaining sharp attention to detail - Pleasing personality and excellent verbal and written communication skills are pre-requisite - Problem-solving aptitude - Ability to work well with a team - Proficient in MS Office - Excellent listening, negotiation and presentation abilities - Interest and enthusiasm to extensively travel across the country (by any means) and a customer-oriented attitude - Passion about business and dissatisfaction with status quo always thinking of ways to improve/grow assigned clients ADDED ADVANTAGE QUALIFICATION / SKILL-SETS - Prior experience of at least 2 years in dealing with BFSI sector clients for IT Software Services / Solutions - Prior experience of engaging with Mid-profile as well as High-profile clients / institutions - Solid experience with CRM Software - Basic understanding of some facets of Banking / Financial sectors - Prior experience in on-boarding Alliance Partners in Business areas