Apj Pwi Field Service Engineer

APJ PWI Field Service EngineerDescription -Job Summary This role is responsible for utilizing advanced technical expertise in critical technology areas or customer groups resolving complex incidents and collaborating on cross-technology issues The role applies the organization s solutions to meet intricate customer needs and designs specialized support solutions The role cultivates senior-level relationships in assigned accounts leads customer expectation management and collaborates internally for issue resolution The role also provides innovative problem-solving leads projects and contributes to operational and strategic plans Responsibilities Utilizes advanced technical knowledge to operate one or more critical or high-risk technology areas e g server administration technical security management performance management or customer groups Resolves incidents involving single or cross-technology independently and collaborates with team members to address unusually complex or cross-technology incidents Applies organizations solutions to address highly complex customer requirements while also designing and implementing support solutions using specialized industry knowledge Identifies additional services with potential for future service revenue growth and offers technical consultation during contract renewal discussions Cultivates and maintains strong relationships up to senior management levels in assigned accounts Resolves problems promptly and appropriately escalating issues according to established procedures also leads customer expectation management as part of the escalation process Collaborates extensively with internal groups to resolve client issues actively contributing to the team s effectiveness Interprets internal external business challenges and recommends best practices to improve products processes or services Solves difficult and complex problems with a fresh perspective demonstrating good judgment in selecting creative solutions and managing projects independently Leads moderate to high complexity projects delivering professionally written reports and supports the realization of operational and strategic plans Education Experience Recommended Four-year or Graduate Degree in Computer Science Information Systems or any other related discipline or commensurate work experience or demonstrated competence Typically has 4-7 years of work experience preferably in HP products in Customer base account management computer customer support on site customer support Mission Critical systems experience or a related field or an advanced degree with 3-5 years of work experience Preferred Certifications ITIL Certifications Knowledge Skills Automation Chemistry Commissioning Customer Relationship Management Customer Support Electrical Engineering Electromechanics Electronics Environment Health And Safety Field Service Management Hand Tools Key Performance Indicators KPIs Operating Systems Preventive Maintenance Process Improvement Safety Standards Technical Services Technical Support Technical Training Test Equipment Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact Scope Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process Complexity Responds to moderately complex issues within established guidelines Disclaimer This job description describes the general nature and level of work performed in this role It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc These may be subject to change and additional functions may be assigned as needed by management Job - ServicesSchedule - Full timeShift - No shift premium India Travel -Relocation -Equal Opportunity Employer EEO -HP Inc provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law s Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested This information is provided voluntarily The information obtained will be kept in strict confidence If youd like more information about HPs or your EEO rights as an applicant under the law please click here