Client Services Executive

4 weeks ago

Bengaluru India YourfriendlyHR Full time

Job Description Title: Client Services Executive Location: Bangalore (Hybrid). We're looking for a Client Services Executive who can think on their feet, communicate clearly, and bring structure and empathy to every client relationship. Someone who thrives in a creative environment, owns their projects end-to-end, and ensures that both clients and internal teams move in sync. Key Responsibilities - Act as the main point of contact between the client and the internal team, ensuring smooth communication and alignment. - Understand client objectives and translate them into clear briefs for strategy, copy, and design teams. - Manage project timelines, feedback cycles, and deliverables with precision and accountability. - Work closely with creative and strategy teams to ensure all work aligns with brand tone, campaign goals, and performance metrics. - Prepare and share status reports, performance decks, and campaign recaps with clients. - Coordinate content calendars, campaign approvals, influencer activities, and production timelines. - Identify opportunities to strengthen relationships and upsell new ideas or services that align with client goals. - Ensure brand consistency and attention to detail across all deliverables. - Collaborate with leadership to maintain internal process discipline and elevate the client servicing standard at The Leaf. - Handle feedback and escalations constructively, maintaining professionalism and solution-oriented communication. Requirements - 13 years of experience in client servicing, account management, or marketing coordination, preferably within a creative or digital agency. - Excellent communication and interpersonal skills both written and verbal. - Strong project management and multitasking abilities with a keen eye for detail. - Understanding of social media, digital marketing, and content strategy fundamentals. - Proficiency in tools such as Google Workspace, Slack, Notion, and Trello. - A proactive and empathetic attitude with the ability to manage fast-paced, multi-stakeholder environments. Nice to Have - Experience managing influencer campaigns, brand launches, or integrated marketing projects. - Familiarity with AI tools for workflow optimization, reporting, and creative coordination. - Exposure to creative production processes (shoots, edits, and post-production). Skills: zoho crm,hubspot,freshdesk,zendesk,microsoft excel,client services,communication

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