▷ (Apply in 3 Minutes) Executives
4 weeks ago
Job Description
Job Description
Position Title/Responsibility Level
Executive / Senior Executive Operations
Function
Property & Casualty (P&C US) Insurance Operations
Location
Noida, India
Area of Function
Back Office Claims Admin
Essential Functions
- Issue payments based on invoices, ensuring payments are accurate and timely
- Issue reimbursement payments to policyholders for tow and glass repair charges
- Validate the record of issued check payments and resolve any discrepancies
- Manage special requests to stop payments and reallocating payments to different claims and exposures
- Update records for received amounts as recoveries
- Route requests to appropriate adjuster or administrative team for further processing
- Maintain a high level of data accuracy and ensure compliance with client and company policies
- Adhere to service level agreements (SLAs) and quality metrics
- Handle sensitive claimant information with confidentiality and professionalism
Skills
Technical Skills
- High level computer proficiency
- Typing speed of 25 WPM with 90% accuracy
Analytical Skills
- Analytical skills to ensure judgment-based decisions are made following process guidelines.
Process Specific Skills
- Familiarity with the Property & Casualty Insurance domain is an advantage
- Basic understanding of claims processes is preferred but not mandatory
- Ability to process information logically and accurately based on established procedures
Soft Skills (Desired)
- Strong English communication skills (verbal and written).
- Good comprehension skills for analyzing claim-related documents.
- Ability to prioritize tasks and meet deadlines in a dynamic environment.
Soft Skills (Minimum)
- Effective communication skills for email correspondence and query resolution.
- Adaptability to work in a fast-paced, target-driven environment.
Education Requirements
- EXL shall be the sole judge, in its reasonable judgment and subject to applicable law, as to qualifications or performance capability
Work Experience Requirements
- Prior experience in Property & Casualty Insurance, specifically in claims processing, is preferred but not mandatory. Freshers with a strong willingness to learn may also apply.
Other Requirements
- Willing to join ASAP & Flexibility to work in a 24/7 environment.
Acknowledgement
(acknowledge that the information contained in this document is factual and complete)
___________________________________ _____ ______________________________________ _____________________
Candidate Supervisor/Manager Date
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