Digilantern - Account Manager - Client Servicing - Healthcare Marketing Vertical (2-5 Yrs) Noida (after-sales/customer Service)

6 days ago

Noida, Uttar Pradesh, India DigiLantern Full time

- Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner - Ensures that customer s goals and expectations are being met Reviews all major deliverables to ensure quality standards and customer expectations are met - Proactively finds ways to build the client s business and grow accounts - Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLatern s services- Adheres to all the defined processes including client engagement guidelines - Leverages market data to develop enhance the current business relationship - Conducts periodic internal audits and collects positive feedback from the clients as well as the team to improve operational efficiency and revenues - Other account management duties as assigned by the top management- Domain Understanding of HealthCare Travel and Hospitality preferred Requirements - Masters in Business Admin degree or equivalent required - Total work experience between 2-5 years - Must possess excellent presentation and analytical skills - Proficient with Microsoft office and web-related terms - Demonstrated ability to manage multiple priorities several projects at once and deliver results under pressure - Excellent communication skills verbal and written and a team player approach to effectively interface with all levels and departments on a formal informal written and verbal basis - Excellent analytical problem-solving and troubleshooting skills - Self-motivated with high attention to detail and a desire to operate in a fast-based demanding environment - Looking for local candidates Noida-based who have maintained client relationships primarily in India and the US ref updazz com

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