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CRM Executive

4 months ago

Navi Mumbai, India VnU services Full time

Opportunity with a Real Estate Developer.

**Position: CRM Executive (Recovery).**

**Location: Navi Mumbai**

**Experience - 4 yrs**

**Qualification - Graduate**
- Review accounts that are behind on their payments to determine appropriate action.
- Contact customers to collect overdue payments.
- Answer customer enquiries.
- Discuss options available to customers who are facing pending dues, direct the action to manager in order to come to mutually acceptable arrangements which prevent further litigation action.
- Adhere to appropriate timescales and regulatory requirements to ensure recovery of customer accounts.
- Achieve day wise call targets, monthly collection targets both individually and team base and Key Performance Indicators.
- Liaise with sales and resolve customer queries/complaints.
- Excellent Communication and numeric skills.
- Data input to MS Excel and CRM systems
- Computer literate including a good knowledge of Excel and Word.
- Maintaining and updating recovery job sheet on daily bases.
- Able to follow processes and recommend improvements.
- Good communication skills and interpersonal skill.
- Should have sound knowledge of MS office, Recovery, Collections.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Current CTC
- Expected CTC
- Notice Period

**Experience**:

- CRM Executive: 3 years (preferred)
- Real Estate: 3 years (preferred)

**Speak with the employer**
+91 7678076144