Front Office Executive

5 months ago


Gurugram Haryana, India Makoto HR Solutions Full time

To handle EPABX.
- To manage entire Complaint management and ensure on complaints closure
- To greet and attend visitors including VVIP at the reception and coordinate with respective stakeholders.
- To ensure checking the IDs, issuing entry passes, signing IN / OUT register etc.
- To coordinate with site team for celebrations / festival decorations / other initiatives.
- To receive and log calls/complaints/requests from client/staff.
- To assign the queries / complaints to technical and soft services team immediately for resolution.
- To track and close the complaints in coordination with respective stakeholders.
- To ensure consistent and timely responses to client within defined TAT.
- To analyse requests and complaints pattern and initiate corrective action on high TAT queries.
- To generate and analyse report of complaints log v/s TAT on monthly basis.
- To notify the facility manager / site team for any emergency situations.
- To escalate unresolved complaints and queries to concerned authority for closure.
- To maintain updated telephone list including emergency/ important stakeholders contacts for quick response.
- To provide service request responses to customer in appropriate manner within TAT.
- To ensure logging in all the complaints in the helpdesk software.
- To ensure adherence to company and client policies and SOPs.

**Job Types**: Full-time, Permanent

Pay: ₹10,344.07 - ₹28,662.54 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9152776137


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