Sales & Operations

3 weeks ago


Hiranandani Estate Thane Maharashtra, India UNLEASH WELLNESS LLP Full time

**Job Title: Sales and Operations Representative**

**Location**: Thane, Maharashtra

**Job Type**: Full-time

**About Us**:
Unleash Wellnes is a dynamic and growing Pet Wellness company committed to providing high-quality products and excellent customer service. We are seeking a motivated and customer-focused Sales and Operations Representative to join our team and contribute to our continued success.

**Job Overview**:
**Responsibilities**:

- **Order Confirmation and Address Verification**:

- Contact customers who have placed orders to confirm details and verify shipping addresses.
- Clearly explain product benefits and address any customer queries.

**Upselling**:

- Identify opportunities to upsell additional products to customers based on their needs and preferences.
- Effectively communicate product features and advantages.
- **Logistic Coordination**:

- Manage end-to-end logistics coordination with shipping partners, including Shiprocket and other delivery providers.
- Ensure timely and accurate delivery of products to customers.

**Customer Service**:

- Provide excellent customer service by addressing concerns, resolving issues, and maintaining a positive customer experience.

**Computer Proficiency**:

- Utilize computer systems for order processing, tracking, and communication.
- Maintain accurate and up-to-date customer records.

**Proactive Problem Solving**:

- Demonstrate a proactive approach to identifying and resolving potential issues.
- Take ownership of challenges and find creative solutions.

**Go the Extra Mile**:

- Exhibit a willingness to go above and beyond to meet customer expectations.
- Strive to exceed performance targets and goals.

**Qualifications**:

- Bachelor's degree.
- Proficient in Hindi and English.
- Strong communication and interpersonal skills.
- Ability to work independently and maximize individual capabilities.

**Additional Requirements**:

- Proven ability to upsell products.
- Experience in logistics coordination is a plus.
- Demonstrated problem-solving skills.
- Self-motivated with a proactive mindset.
- Willingness to go the extra mile to ensure customer satisfaction.

**Job Types**: Full-time, Permanent

**Salary**: ₹13,047.88 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Day range:

- Monday to Friday

Shift:

- Day shift

Travel requirement:

- No travel

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**

+91 9820356906

Expected Start Date: 01/04/2024



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