Coustomer Service Representative
3 weeks ago
**Job Description**,
- Schedule international patient appointments for doctors, considering time zone conversions and optimizing doctor's schedules.
- Communicate effectively with international patients, addressing their needs and providing appointment details and medical information.
- Understand and communicate clearly in various international accents.
- Assist doctors with administrative tasks, including managing calendars, sending reminders, and updating records.
- Embrace a hybrid work model with rotational shifts, balancing in-office and remote work for international time zone coverage.
- Maintain accurate patient interaction records in designated databases.
- Collaborate with team members to optimize patient care and streamline communication.
- Ensure culturally sensitive interactions with international patients.
**Qualifications**:
- Preferred Bachelor's degree in relevant field (e.g., healthcare administration, communication).
- Excellent verbal and written English communication skills with adaptability to international accents.
- Strong interpersonal skills and empathetic demeanor for a positive patient experience.
- Proficiency in scheduling software, databases, and relevant tools.
- Previous customer service or administrative experience, especially in healthcare, is a plus.
- Tech-savvy and open to learning new software.
- Must be comfortable working rotational shifts.
- Benefits:
- Paid time off
- Schedule:
- Rotational shift
**Salary**: ₹25,232.28 - ₹50,125.44 per month
**Benefits**:
- Commuter assistance
Shift:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Travel requirement:
- No travel
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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