Unit Coordinator

2 months ago


Nagpur Maharashtra, India Max Healthcare Full time

MHC/18205
- Support Services
- Nagpur - Max Super Speciality Hospital
Posted On
-19 Sep 2024
-Required Experience
-2 - 6 Years
-Basic Section

No. Of Openings

1

Designation

Coordinator - Level 1

Employee Category

Support

Closing Date

12 Oct 2024
Organisational

Company

MHC

Entity

Alexis Multi Speciality Hospital Private Limited

Department

Support Services

Sub Department

Support Service

Country

India

State

Maharashtra

City

Nagpur

Cluster

New Projects

Sub Cluster

New Projects

Payroll Location

Nagpur

MIS Location

Nagpur

Physical Location

Nagpur - Max Super Speciality Hospital
Skills

Skill
Job Description
- ** JOB PURPOSE**
The underlying principles for the business are to provide comprehensive services based on clinical requirements, to involve treating clinician for delivery of services and to have dedicated in-house quality front end staff

**III. KEY RESPONSIBILITIES**

**Customer Care/Coordination**
- To ensure smooth coordination & delivery of all services within the Spoke location
- Ensure timely dispatch of medication packages from hospital pharmacy within agreed TAT
- Overall coordination & daily acknowledgment of pathology samples at hospital labs
- Ensure availability of staff as per service requirements and escalate all issues to HODs and Area manager
- Efficiently maintain daily transport records for all services deployed within Spoke location
- Daily billing & collection of payment from customers / riders
- Quick and proactive in providing assistance and support to patients for better customer service.
- handling Spoke cell” immaculately
- Identify scope of improvements at all customer touch point.
- Accountability for timely registration and closure of complaints

**IV. KEY PERFORMANCE INDICATORS**
- High customer feedback ratings for all services
- Pharmacy medication dispatch within TAT
- 100% acknowledgement of sample collection at labs
- Billing collection & reconciliation within TAT
- 100% transport allocation at T-1
- Compliance to protocols


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