Customer Support Representative

2 months ago

Surat, India insideFPV Ventures Private Limited Full time

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. As a Customer Support Representative at **insideFPV**, you will be the primary point of contact for our valued customers, providing exceptional support and assistance. Your excellent communication skills, problem-solving abilities, and passion for customer satisfaction will contribute to building strong relationships with our customers and ensuring their overall positive experience with our products and services.

**Responsibilities**:

- Address customer inquiries, concerns, and complaints, providing accurate and timely resolutions.
- Guide customers through troubleshooting processes and assist with product setup, usage, and maintenance.
- Maintain a deep understanding of our products and services to effectively address customer questions and provide appropriate recommendations.
- Document and track customer interactions, inquiries, and resolutions in the CRM system.
- Collaborate with cross-functional teams to escalate complex customer issues and ensure timely resolution.
- Identify opportunities for process improvement and customer experience enhancement.
- Assist in generating reports on customer inquiries, trends, and satisfaction levels.
- Proactively follow up with customers to ensure their satisfaction and gather feedback.
- Stay updated on product knowledge, industry trends, and best practices to provide accurate information and support to customers.
- Strive to achieve and exceed customer satisfaction goals and metrics.

**Requirements**:

- High school diploma or equivalent
- Experience in customer support, customer service, or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient, with a genuine desire to assist customers.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Familiarity with the drone industry or related technology sectors is a plus.
- Strong attention to detail and organizational skills.

**Perks of joining us**:

- Receive financial compensation
- Flexible working hours
- Work with cutting-edge technology and innovative designs.
- Make a meaningful impact on industries through transformative solutions.
- Collaborate with talented professionals from diverse backgrounds.
- Embrace a dynamic work environment that encourages continuous learning.
- Enjoy opportunities for career growth and advancement in a rapidly expanding industry.
- Engage in challenging and exciting projects that push the boundaries of aerial robotics.
- Experience a strong sense of purpose and fulfillment in your work.
- Participate in drone demonstrations and industry events.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Flexible shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work (required)
- Customer relationship management (required)

Application Deadline: 25/05/2023

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