Customer Service Representative
4 weeks ago
**Customer Service Representative Job Description Template**
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
**Customer Service Representative Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Customer Service Representative Requirements**:
- High school diploma, general education degree, or equivalent.
- Comfortable using computers.
- Experience working with customer support.
**Job Types**: Full-time, Fresher, Regular / Permanent
**Salary**: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Near VIP Circle, Uttran, Surat - 394105, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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