![SUDHMURA SERVICES PRIVATE LIMITED](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
3 weeks ago
Key responsibilities:
a professional and timely manner.
- Provide accurate information about VLCC products, services, pricing, promotions,
and policies to customers.
- Assist customers with placing orders, scheduling appointments, and resolving
product or service-related issues.
- Address customer complaints and concerns with empathy and problem-solving
skills, aiming for first-contact resolution.
- Maintain a high level of product knowledge to effectively address customer queries
and provide personalized recommendations.
- Process customer orders, payments, refunds, and exchanges accurately and
efficiently.
- Collaborate with other departments, including sales, operations, and marketing, to
ensure seamless customer experiences.
- Keep accurate records of customer interactions, transactions, and inquiries using
CRM software.
- Follow up with customers to ensure satisfaction with resolutions and gather
feedback for continuous improvement.
- Adhere to VLCC's customer service standards and policies while striving to exceed
performance targets and KPIs.
Qualifications:
Graduation with atleast 6 months to 2 Years of experience. Excellent communication
skills required
**Job Types**: Full-time, Permanent
**Salary**: ₹200,000.00 - ₹350,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service/Tele sales/ BPO: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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