Cse (Customer Service Executive)
4 months ago
We are hiring
**Process - Customer service executive - Voice process**
**Work from office**
**Location: Sector 18, Gurugram, Haryana**
**Experience: Fresher and Experienced both can apply**
**Skillset : Excellent communication in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors**
**Qualification: Graduate from any field**
**Shift: 24/7 Rotational Shift ; 6 Days working, 1 Day Rotational Weekoff**
**Day shift for females till 8 pm/Window 8 to 10 for Female**
**Rotational shift for Male**
Interview mode:
HR Round
Versant 6 Certified
Written Assessment
Ops Round
Client Round ( Will be in Office)
Joining formalities; Joining
Key Responsibilities:
Keep track of assigned accounts to identify outstanding debts
Contact banks/collection offices/law firms to inquire of possible offers
Negotiate payoff deadlines or payment plans
Create trust relationships with creditors, when possible, to avoid future issues
Update account status and database regularly
Alert superiors of creditors unwilling or unable to work with us
Comply with requirements from our client
Requirements and skills:
Proven experience as debt collector / negotiator / debt settlement experience
Experience in working with targets and tight deadlines
Knowledge of relevant legal requirements - USA
Working knowledge of MS Office and databases
Excellent communication, drive, results focused, motivated and people skills
Apt in negotiating and persuading to closure
Ability to be professional, polite and compassionate without lacking confidence
**Job Types**: Full-time, Permanent, Fresher
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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