International Customer Service Advisor

6 months ago

Gurugram Haryana, India SKILLSKONNECT Full time

**Role Title**:International customer adviser

**Reports To**:Team Leader

**WHAT YOU WILL DO**

**WHAT YOU WILL BE RESPONSIBLE FOR**
- Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.
- Be a first point of contact to handle and resolve customer enquiries with accurate information.
- Evaluate problems of the customers and provide logical lasting solutions.
- Identify and escalate issues appropriately and ensure a timely response.
- Ensure best in class customer satisfaction (CSAT)
- Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.
- Ensure escalations are followed up within specified timeline.
- Go the extra mile to WOW each Customer you connect with
- Build customer loyalty by follow-up of customer calls.
- Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company.
- Schedule adherence as per business requirements
- Works effectively within the team and contributes to a healthy team-oriented environment.
- Completes assigned tasks within given deadlines.

WHAT YOU WILL NEED TO SUCCEED
- Minimum Diploma Degree /bachelor’s degree
- Minimum 1 years of International customer adviser experience in a Soft Skill driven environment
- Good English language skills required. (Arabic language skills preferred)
- Good problem-solving skills
- Strong interpersonal and organizational skill
- Good computer skills in all MS Office packages
- Comfortable to work within an agile team

**Job Types**: Full-time, Permanent

**Salary**: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)
- Arabic (preferred)

Ability to Commute:

- Gurugram, Haryana (required)

Ability to Relocate:

- Gurugram, Haryana: Relocate before starting work (required)

Work Location: In person

  • Service Advisor

    7 months ago

    Gurugram, Haryana, India Triumph Hyundai Manesar Service Centre Full time

    **Job description** Greetings!! We have an urgent opening for a service advisor for our automobile client. **Company Name**: **Location**: NH-8, Delhi-Jaipur Exp, opp. Power House Main Market, Manesar, Gurugram, Haryana 122051. **Qualification**: Diploma in Automobile Engineering or Mechanical engineering **Roles and responsibilities**: - Communicates...

  • International Customer Service Advisor

    1 month ago

    Gurugram, Haryana, India TALENT FUTURE SERVICES Full time

    *Work From Office* *Process International process* *Location Gurgaon udhyog vihar* *Position Customer Success Associate* *Interview mode HR Round; Ops round; Versant Round* *Skillset Excellent communication skills in English, Hindi and Dutch. No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI), and no grammatical or pronunciation...

  • Customer Service Support Advisor

    1 month ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41185- Posting Date: 26 Nov 2024- Function: Customer Service- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and...

  • Customer Service Support Advisor

    2 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40332- Posting Date: 21 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    2 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40746 - Posting Date: 18 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: COMPETITIVE **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    3 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40087 - Posting Date: 13 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    3 days ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 42379 - Posting Date: 30 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    2 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39771- Posting Date: 4 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    4 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 38838- Posting Date: 17 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    3 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39701- Posting Date: 3 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    2 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40714- Posting Date: 6 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    3 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39688- Posting Date: 9 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: COMPETITIVE**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    3 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41646 - Posting Date: 12 Dec 2024 - Function: Business Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value...

  • International Customer Service Advisor

    2 months ago

    Gurugram, Haryana, India Eserv Consulting Full time

    Job Title: International Customer Service Representative Nature of Role: Voice - International **Requirements**: Excellent English voice communication skills are a must. Graduates required. 6 months to 3 years of experience preferred, but freshers can also apply. Language Proficiency: Excellent spoken English communication skills. Age limit criteria...

  • International Customer Service Advisor

    7 months ago

    Gurugram, Haryana, India Nexus Consulting Solutions Full time

    International customer service: Up to 38k ctc - Voice process - It's a customer service profile - Grad/UG with min. 6 months of Amedeus experience/knowledge mandatory - Performance based incentives 7-8k/month - Excellent coms - 5 days working - Both sides travel Vet: 69, Vwt: 67 Rounds: HR Vet Ops Vwt Travel test Computer test Typing test Pay: Up to...

  • Customer Service Support Advisor

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41648- Posting Date: 3 Dec 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Recruiter: Hitanshi Baisoya** **Hiring Manager: Amit Gupta** **Career Grade: F** **Closing Date: 31st...

  • International Customer Service Advisor

    4 weeks ago

    Gurugram, Haryana, India ENHANCE PLUS CONSULTANT Full time

    We are hiring for 'International Voice Process It's is for International Voice Process Graduates and undergraduates both can apply Both fresher and experienced can apply 5days working and 2day week off Rotational shift **Job Types**: Full-time, Permanent, Fresher Pay: From ₹25,000.00 per month Schedule: - Monday to Friday - Rotational shift - UK...

  • International Customer Service Advisor

    6 months ago

    Gurugram, Haryana, India Talent Advisors Full time

    Designation: CUSTOMER CARE REPRESENTATIVE Shift Time: 9 hours/day including 1 hour break Working Days: 5 days per week (Our jobs require currently only to work from office and not work from home) International Voice Process - Graduate Fresher or experienced -Good verbal & writteen - Excellent verbal communication skills in English. -...

  • International Customer Service Advisor

    3 weeks ago

    Gurugram, Haryana, India ENHANCE PLUS CONSULTANT Full time

    We are hiring for 'International Voice Process It's is for International Voice Process Graduates and undergraduates both can apply Both fresher and experienced can apply 5days working and 2day week off Rotational shift **Job Types**: Full-time, Permanent, Fresher Pay: From ₹340,000.00 per year Schedule: - Monday to Friday - Night shift -...

  • International Customer Service Advisor

    4 weeks ago

    Gurugram, Haryana, India ENHANCE PLUS CONSULTANT Full time

    We are hiring for 'International Voice Process It's is for International Voice Process Graduates and undergraduates both can apply Both fresher and experienced can apply 5days working and 2day week off Rotational shift **Job Types**: Full-time, Permanent, Fresher Pay: From ₹10,446.94 per month Schedule: - Monday to Friday - Rotational shift - UK...