Customer Support Associate
3 months ago
**Experience: 6 Months to 2 Years**
**Location: Kolkata**
**Education: 10+2+3**
**Work type: Hybrid role**
**Notice Period: Immediate**
- Minimum 6 months experience in international voice process
- Excellent communication skills, including verbal with proper grammar
- Experience in dealing with the public.
- Ability to work with others in a close manner
- Good computer skills
- Good multi-tasking skills.
**Duties and Responsibilities**:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating, and coordinating with internal departments.
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